
Vikas Kumar
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Skills
Timeline
Professional experience for Vikas Kumar
- Current 9 years and 5 months, since Oct 2015
Senior Solutions Specialist – SAP Customer Experience
SAP India Pvt Ltd
– GDM Production Program Management. – GDM Automation(Customer Solutions Suite) Project Lead. – GDM Integration (C4C-CPI-yMKT, C4C-JAM & yMKT-JAM). – Sales Cloud, Marketing Cloud & Industries (CPG & Utilities) Portfolio. – C4C Integration Portfolio. – Exclusive DBRs/DPRs & Enablement/training/workshops to stakeholders & customers.
- 5 years and 3 months, Jul 2010 - Sep 2015
SAP CRM Consultant
SAP Global Delivery
– Requirement gathering – Team building : Identifying & interviewing the resources. – Implementation (Project Deliveries) – Communication & Alignment with Customers. – Quality Assurance.
- 5 years and 2 months, May 2005 - Jun 2010
Business Process Consultant-Sales Ops
SAP Global Delivery
– Onboarding induction to SEMs, Practice Mgmt, & Deliver Ops. – Defining Sales Process & Continuous improvement & Implementation – Support to Regional Sales And Delivery. – Follow ups & reconciliation with Delivery & PMO – Pipeline Mgmt & Reporting (qualitative & quantitive, Target Vs Ach Weekly, Monthly, Quarterly) – Input to SAP CRM system dev team – Collaboration with Regional Sales, Delivery and defined stakeholders
- 3 months, Feb 2005 - Apr 2005
Customer Service Executive
Arvind Mills (Supply Chain Division/Logistics Center)
– Order acceptance – Brand promotion – Periodic Analysis & Reporting using SCM – Co-ordination with Supply Chain & Delivery
- 3 months, Aug 2004 - Oct 2004
Business Relationship Executive
Balaji Business Solutions
– Managing Accounts & Business, – Understanding the customer’s business & solution requirement, – mapping requirement with technology (VB, MS-Access/Oracle). – Managing life-cycle of project execution & delivery.
Educational background for Vikas Kumar
- 3 years, Jan 2006 - Dec 2008
Business Administration
Sikkim Manipal University
Marketing & Systems
- 3 years, Jan 2002 - Dec 2004
Information Technology
Sikkim Manipal University
Languages
English
Fluent
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