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Vikas Kumar

Angestellt, Senior Solutions Specialist – SAP Customer Experience, SAP India Pvt Ltd
Abschluss: Master of Business Administration, Sikkim Manipal University
Bangalore, India

Skills

Timeline

Professional experience for Vikas Kumar

  • Current 9 years and 5 months, since Oct 2015

    Senior Solutions Specialist – SAP Customer Experience

    SAP India Pvt Ltd

    – GDM Production Program Management. – GDM Automation(Customer Solutions Suite) Project Lead. – GDM Integration (C4C-CPI-yMKT, C4C-JAM & yMKT-JAM). – Sales Cloud, Marketing Cloud & Industries (CPG & Utilities) Portfolio. – C4C Integration Portfolio. – Exclusive DBRs/DPRs & Enablement/training/workshops to stakeholders & customers.

  • 5 years and 3 months, Jul 2010 - Sep 2015

    SAP CRM Consultant

    SAP Global Delivery

    – Requirement gathering – Team building : Identifying & interviewing the resources. – Implementation (Project Deliveries) – Communication & Alignment with Customers. – Quality Assurance.

  • 5 years and 2 months, May 2005 - Jun 2010

    Business Process Consultant-Sales Ops

    SAP Global Delivery

    – Onboarding induction to SEMs, Practice Mgmt, & Deliver Ops. – Defining Sales Process & Continuous improvement & Implementation – Support to Regional Sales And Delivery. – Follow ups & reconciliation with Delivery & PMO – Pipeline Mgmt & Reporting (qualitative & quantitive, Target Vs Ach Weekly, Monthly, Quarterly) – Input to SAP CRM system dev team – Collaboration with Regional Sales, Delivery and defined stakeholders

  • 3 months, Feb 2005 - Apr 2005

    Customer Service Executive

    Arvind Mills (Supply Chain Division/Logistics Center)

    – Order acceptance – Brand promotion – Periodic Analysis & Reporting using SCM – Co-ordination with Supply Chain & Delivery

  • 3 months, Aug 2004 - Oct 2004

    Business Relationship Executive

    Balaji Business Solutions

    – Managing Accounts & Business, – Understanding the customer’s business & solution requirement, – mapping requirement with technology (VB, MS-Access/Oracle). – Managing life-cycle of project execution & delivery.

Educational background for Vikas Kumar

  • 3 years, Jan 2006 - Dec 2008

    Business Administration

    Sikkim Manipal University

    Marketing & Systems

  • 3 years, Jan 2002 - Dec 2004

    Information Technology

    Sikkim Manipal University

Languages

  • English

    Fluent

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