Vincent van Huizen

Responsible for end-to-end solution around the implementation of Dynamics 365 to support the Marketing, Sales and Customer care processes.

Different projects in the role as Lead consultant, Solution Architect, CRM consultant and Business Analyst. Clients: - Liberty Global, EnterCard, IKEA

Digital Transformation, Responsible for Salesforce CRM, CPQ, QUIP (Salesforce Anywhere), Conga, Customer Portal, global implementation with integration in existing landscape in the role as Salesforce architect.

Global Salesforce Sales Cloud implementation, responsible for business gathering requirements, user acceptance testing and conducting train the trainer session in Italy. Supporting the product owner in developing a business relevant end to end solution, integrated in the it landscape and the project and change manager with the adoption of the solution in the organisation.

Responsible for the solution architecture from governance perspective in developing the CRM application in Microsoft Dynamics CRM, integrated with Dell Boomi, Sharepoint, Mendix and Berkeley Bridge.Responsible for the solution architecture from governance perspective in developing the CRM application in Microsoft Dynamics CRM, integrated with Dell Boomi, Sharepoint, Mendix and Berkeley Bridge. Skills: Microsoft Dynamics 365

Salesforce Service Cloud implementation integrated with e-commerce, Technical lead for Salesforce Service Cloud implementation with integration to e.a. Magento, AEM, eCommerce and back-office for FreeStyle Libre Glucose Monitoring Sensor product support. eCommerce project with Capgemini

FUJIFILM MEDICAL EUROPE, Service Cloud solution architecture, European Salesforce Field Service Lightning implementation with integration to SAP.

Develop and Roll-out the B2B Salesforce Service Cloud functionalities as knowledge, Communities, cloud Field service, Case management in the EU organisation connected to the Sales process In project management role leading the implementation for the Italian and Belgium organisation.

architectural ownership of the delivery of the Multichannel Contact Management solution globally. Integrating with 23 countries Oracle Service Cloud implementation Oracle Marketing Cloud - Initiate alignment between different involved domains from the enterprise landscape for the design, build and implementation of the global multi-channel customer support center solution. -Manage and deliver System design, Non-functional requirements , security, privacy, multi-country, integrations.

Architectual lead Pan European Life Science CRM implementation - CRM Strategy definition - CRM Vendor selection - IQVIA - Cegedim - CRM Advisory - Multi Channel Marketing, Closed Loop Marketing (MCLM) - Master Data Mangement (MDM) - Integration - Post Go-Live support setup *Certified Admin

Solution architect

Lead efforts on retail domain and industry solutions for developing Oracle All Channel Experience Solution based on ATG, Endeca and RightNow within Consumer Products, Retail and Distribution (CPRD) Sector. - Map business scenarios and KPIs in retail sector to leading CRM and BI environments - Manage design and development of reusables, accelarators and enablers across retail accounts

Deep knowledge of configuration across RightNow CX Solutions. Responsible for implementation and development of a fully fledged ecommerce web application having all standard Business-to-Customer commerce features. • Integration of RightNow with external systems. • Customization in RightNow for transaction, social media integration, workspaces, business rules, surveys, marketing automation

Implementation of a POC with SalesForce.com supporting the Order-2-Cash process using partner solutions from the AppExchange. Requirements from the client BOSAL, Belgiuml made it necessary to add additional functionality to SalesForce.

Siebel CRM & Siebel Loyalty migration for Creditcard company Entercard in Nordics, responsible for the analysis and estimate transition of Siebel.

Multi-channel campaign Management. Global Siebel Marketing & Marketing Analytics implementation. Work together with different communities and levels within the organisation, (IT, Marketing, Sales). Involving different countries and BU's. Managed the development and realisation with the off-shore team in India. In Bangalore to work with application and analytics team, to monitor and guide. Training 100+ Marketing professionals worldwide.

International implementation in Italy of Microsoft Dynamics for the salesforce of Intervet. As part of the global roll-out, responsible for the implementation, change requests, training, data-migration and preparing the organization of Intervet Italia in Milan.

Responsible for business requirements, functional design, reporting with Siebel analytics, defining and implementing workflow, scorecards and dashboards. Working together with India, France and Germany.

Responsible to Analyze the information-flow of the applications as preparation on the configuration and implementation of Microsoft Dynamics. Further configuration and handling change requests for Dynamics CRM