Vinod Natarajan

• Answer calls made to the service desk and raise corresponding support tickets within the call logging system. • Prioritise incidents, assign impact and urgency. • Respond and resolve incidents within SLA. • Management of open calls and queues to resolve as many calls as possible within SLA. • Escalate service impacting incidents to senior team • Manage service desk e mails, respond professionally within given time frames • Respond to service request and incidents raised on HD Online system

• Booking in Stock Purchase orders through GLS (Global Logistics System). • Inputting, monitoring and checking data, required for finite and ongoing projects within the departments. • Supporting teams in project management and participating in department events. • Supplying the relevant information required for financial management, supporting the head of department and teams by checking and sending invoices for payment. • Liaising with system experts in Wal-Mart USA to resolve issues.

• Generated IST report on daily basis. • Undertake quality & perpetual inventory checks as required ensuring the highest levels of stock accuracy. • Checking the goods in using the fixed processes within the company. • Providing additional admin support to the operation as required. • Checked physical inventory on a regular basis, and reported any unusual or problematic activities to the Team lead.

Internet applications, Forensic Computing Concepts, Network Systems & Technologies, Strategic Planning & System Development, Adv Computing Investigation, Multimedia Systems & Applications, Mobile Computer Communications Systems, Research Methods & Proposal

RDBMS, Motorola Microcontroller, Embedded Controllers, Computer Communication Networks, Object Oriented Programming, Mobile Communication, Digital Signal Processing, Network Analysis, Computer Concepts & C Programming, VLSI Design, Information Theory & Coding, CCN Lab, project work & thesis, Matlab

Mathematics, Physics and Chemistry