Dr. Viviane Sternkopf

Field customer specialist in emulsion based crystal droplet digital PCR • Educating customers in the technology and the applications, support and trouble shooting on Naica crystal dPCR System • Installation, maintenance of the instruments on sites and remote • Support selling process by attending pre-sale customer meetings, giving customer presentations and seminars, booth attendance and sponsor talks at international conferences and exhibitions in DACH area

• first level support to Abbott Molecular customers EMEA • Investigate, diagnose, troubleshoot and provide solutions • Manage escalated issues, resolve customer complaints • Develop training concepts and deliver training to internal and external customers in the training center and at customer laboratories • Building the expertise with internal and external customers

Performance of trainings on the operation, maintenance and first troubleshooting level of Hologic molecular diagnostics and cytology products to customers/employees. Application/product support, when requested or while call escalation. Open and schedule trainings on product portfolio. Review and continuous improvement of training methods and material. Communication with customers to provide adequate troubleshooting.

Installation and/or initialisation on site, customer training and customer support for RainDrop and Thunderstorm digital PCR Systems.

Weiterbildung Clinical Research Associate / Clinical Trial Management, PAREXEL Akademie, Berlin. • Rechtliche und regulatorische Grundlagen der klinischen Forschung (ICH-GCP, AMP, GxP, MPG) • Studiendesign, Studiendurchführung und Studienmanagement • Business, Pharmaceutical and Legal Englisch • Kommunikationstraining • 3-Monate Trainee als CRA | CMA Assistant (Dokumentertsellung, Dokumentenmanagement, Archivierung, Projektbegleitung, on-site visits, drug account, SDV, ISF-Management)

Molekularbiol. Arbeiten nach MPG, GLP, GMP, GCP ( ua. DNA Isolat., PCR, Bioarray detection - manuell & teilautomat.) Training+Betreuung von Kunden im Haus & vor Ort (deu+eng) Vorbereitung Unterichtsmaterial. Erstellung SOPs, Troubleshoot & Customer Solutions. Kommunikations~ und ICH-GCP Kurs. Produktoptimierung (Implement. Kunden~& eigene Erfahrungen (Co-Work in Produktion, R&D & QC). Installation, Wartung & Kalibrierung der Labgeräte in house + bei Kunden. Programmoptimierung bei einzelnen Geräten.

Radiation in Möwen, Pylogeographie in der gesamten Gruppe sowie Populationsgenetik in einzelnen Arten

Ökologie und Genetik, Abschluß mit einer Arbeit über die Verwandschaft in der Gruppe der Möwen anhand genetischer Marker