Vladimir Jaukovic

Managing Conventional Commercial and Digital RRP Systems Delivery and Support for PMI South East Europe Cluster, composed from six markets. Scope of IT Services responsibility: Planning and Analytics/Business Intelligence, Sales Force Automation, eCommerce, Digital Trade, Distributors Integration, Digital Consumer Solutions, Social Media Systems, Commercial Tools/Equipment, Support and Customer Care activities…

Managing delivery of Global Digital Commercial Application Suite, related integration processes and external software vendors, supporting roll-out of new generation tobacco products. Areas of accountabilities: Consumer Website, eCommerce solution, Call Center Application, Retailers Application, Distributor Integration, CE Applications, Mobile Application (iOS and Android), SAP Integration, Integration with Payment Service Provide and Logistic Service Provider…

Managing implementation and support for externally provided Global Application used for IT Integrated Planning and Governance. IT Financial (Capex and Opex) and Headcount management for PMI Affiliates within EEMA Region. Profiling, advising and controlling EEMA affiliates in area of Investments, Application Portfolio Governance, Project Portfolio Governance and Services Maintenance.

Managing two geographically distributed teams - Technology and Customer Services, consisted from mixed internal and external resources, many subcontracted companies and also local and global suppliers. Accountable for Projects and Support around 17 locations, for more than 3,000 distributed users across 11 countries. Areas of accountabilities: Global and Local Applications and Technologies in areas of Production, Commercial and other General Functions.

Founder and Business Development Manager accountable for overall management of the Company that delivers professional Training and Certification (www.itcentar.rs). Governing and realization of Company Business strategy and development. Establishing and ensuring highest quality of trainings and exams portfolio (classroom and virtual trainings, remote labs, on-line examination…).

Responsible for organization of IT first level support for more than 1,300 users within multiple distributed locations. Managing team of 13 people and many subcontracted companies, leading transition of Customer Service department from fully insourced to mainly outsourced organization, according to ITIL best practice.

IT Analyst in Customer Service and Technical Infrastructure team supporting Microsoft and CISCO infrastructure