Vladimir Troshanski

Dealing with highest level support queries. Take ownership of complex customer issues, utilising in-depth product knowledge to provide solutions. Investigate root causes of technical issues, conducting thorough analysis and troubleshooting to ensure accurate problem resolution. Update software configurations based on customer requests. Perform Quality Assurance of any kind. Working with: SQL, Support, Testing, Analytics, Troubleshooting, Servers and Software configurations, Networking, Project management.

- Develop a plan for feature and regression testing. - Improve the process to ensure a high-quality product. - Implement a suitable test management to automate test. - Oversee other service touchpoints with the customers and report back any customer grievances and product issues. - Provide bug tracking tickets. - Develop a mid- and long term strategy for QA. - Work together with the rest of the product development team to ship a product our customers will love. - Working as QA Manager to organise the work.

-Solve client problems using a variety of analytical and technical tools including developing innovative solutions, troubleshooting code, and analysing results. -As Support Specialist work experience in SaaS with Kanban environment, tasks and everything from support level 1,2,3. Tools: Zendesk, Jenkins, Jira, Python, Confluence, VM, RDPs, Sourcetree -Also 50% of the work inQA, Manual testing of apps and services across a wide range of test areas. You will document test plans, test cases, and defect reports.

-organizing the QA from start to finish -manual testing -automation testing -cypress and selenium with python and JavaScript -multiple monitoring tools and planning -work tasks as PO in the company -everyday tasks as QA Manager and QA engineer

- Collaborated to create strategic initiaticves to design, code, and test solutions. - Created, communicated, and managed project plans. - Worked on project's with technologies and languages like JavaScript, Node.js, SQL, CSS, HTML, XML, jQuery, Bootstrap..

- Worked well independently and on a team to solve problems. - Brought forth vast experience working with relational databases and SQL. - Served as the primary contact for client service teams for several different projects. - Created data modeling standards and procedures. - Brought experience working with C++, QML, QT Creator..

- Planned and implemented new content for company website. - Offered design solutions that effectively solved problems and enhanced advertising goals. - Oversaw all aspects of design and development, and offered design solutions when necessary. - Worked as a productive and positive team member to design, code, test, report, and debug operations. - Successfully identified, diagnosed, and fixed website problems, including broken links, typographical errors, and formatting issues.

C#, CSS, HTML5, SQL, Database, Hardware, JavaScript, C++, PHP, Python..