Vrunali Shete

Identify in collaboration with the Portal Admin, where the customer journey can be automated Support the Portal Admin with CRM automation activities including customer segmentation creation, customer journey definition, preparing to email Support with CRM data analysis (conversion rate, usage….) and improvement of filters and reporting Building new CRM reports Enhancement, extension, and improvement of Power BI reporting (in collaboration with the Power Bi expert) Data analysis and cleaning support

Identify in collaboration with the Portal Admin, where the customer journey can be automated Support the Portal Admin with CRM automation activities including customer segmentation creation, customer journey definition, preparing to email Support with CRM data analysis (conversion rate, usage….) and improvement of filters and reporting Building new CRM reports Enhancement, extension, and improvement of Power BI reporting (in collaboration with the Power Bi expert)

My job responsibilities was to connect with the clients from European regions. Provide them technical support and application support . As per priority solve ticket and give proper support. Give product representation of customers applications and brand . The technology helps me to conduct smarter conversations with clients during the task and campaign. For data tracking I Maintained data in excel sheet.