Wan-Chun Chen

Communication with customers around the world. Especially customers and partners from china.

Gained writing and IT skills when managing student data. For instance, using excel to collect data, which helps to develop accurate and attentive skills. Helped to decorate and clean up our main office for meetings, even in short notice. It shaped my working style as being flexible and adaptable.

Developed skills of accuracy, attentiveness in detail and swiftness in terms of sorting a large amount of books in a short period of time.

Acquired communicative skills when dealing with different situations. Also learned the value of patience when dealing with callers. Developed excellent customer service skills, that in whichever situations the outcome must meet the need of the customer. Occasionally, some challenging situations when dealing with incidents that I was not familiar with required the sense of attentiveness, alertness and integrity. I learnt that at this point I should be organized and be honest with the caller.

Teaching in english.

US Nationalism and Regionalism, African American Literature

Major: Foreign Languages and Literature; Minor: Political Science Relevant modules include: American Literature, English Literature, Drama performance, Shakespeare and contemporary culture