Wei-Ling Juan

• Analyzed CRM data to deliver personalized service based on client preferences, strengthening customer loyalty. Built local and international client portfolios, driving client acquisition to achieve sales targets. • Oversaw stock management and inter-store transfers to ensure inventory accuracy and seamless product availability.

• Analyzed historical sales data to forecast future sales trends, determining product quantities needed, improving stock accuracy. • Liaised with regional merchandisers to discuss regional market trends and align product assortment with customer preferences to increase sell-through rate, prevent from stock pressure.

• Led the digitalization of a newly launched app, implementing an online-merge-offline (OMO) strategy to empower sales associates and deliver a seamless customer experience. • Oversaw the renewal of retail store contracts for three brands and 58 stores, negotiating and modifying terms with retailers while monitoring store profitability.