William Brown

Member of senior team to develop a Greenfield Service Delivery organisation within Capgemini to support Engagements across multiple clients, maximising value through shared service offerings and mutualisation of skills, delivered through three different centres in the UK and India. Predomintely SAP based Engagements with Responsibility for increasign the footprint of the services we provide clients, working with appointed Account Managers. - Member of the UK Innovation Management Committee for TS -

Ensure delivery of service per agreed contractual terms. Develop strategic plans based on client objectives and changes to solution to meet business objectives.

Senior Manager for the global support of SAP implementation for client, based on ITIL model to deliver quality. Prepared recommendations to improve the support model, meeting SLA’s and quality of service to the business.

Managed the transition of in house business unit that supported Infrastructure for six clients, to a third party Hosting Organsiation. Ensured that third party support functions and internal functions can support clients with no impact to service or cost. Management of internal team who were required to communicate with clients and ensure working practices could support meeting contractual obligations with preferred suppliers.

Senior manager responsibility for creating department to allow the transition of RAD applications from third party supplier to operational support group. Full Service Delivery of European web sites with remote management of support team in Germany.

Senior Business Analyst and supervisor for a team of 5 business analysts supporting the global purchasing system within Supply Chain Systems with budget responsibility. Memeber of Y2K project and consolidation on European Supplier Database into the Global Supplier Database.

Analyst/Programmer with Team leader role for a team of 2 within the European banking operation to automate manual process as part of the improvements programme. Reported into the weekly Director's meeting on status and opportunities to improve business process using technology.

Bank officer with branch operations responsibility with personal and business clients.