William Houter-Boulding

Providing bespoke English training sessions to businesses and private students

- Overseeing day-to-day operations of systems across St George's Schools group - Creating reports using SQL with Microsoft Server Management Studio and Visual Studio - Creating and updating guidebooks and video guides for staff and parents - Introducing new systems and processes to staff and schools - Maintaining data accuracy in staff and student records using iSAMS platform - Covering company Support Desk: triaging tickets, booking travel and training courses and creating Salesforce user accounts

- Preparing, troubleshooting and servicing personal and network devices for staff and students - Providing support remotely via Microsoft Teams - Triaging, updating and completing tickets via Salesforce

- Taught adults at levels A1-B2 - Textbook and materials provided by Learnship - Gained experience teaching adults from all over Europe and in online teaching - Gained blended course experience at major German employer

- Taught adults primarily at pre-intermediate level - Was responsible for two separate study tours of Asian young learners - Ran skills-based training for intensive learners - Used school-provided textbook and augmented with own materials - School focus was on grammar and spoken language production - Gained experience teaching in an English-speaking country with international students

- Taught adults at levels A1-B2 - Textbook and materials provided by Learnship - Gained experience teaching adults from all over Europe and in online teaching

- Taught one-on-one and group lessons at Vattenfall GmbH - Designed and tailored course to individual needs - Developed knowledge of teaching in large-scale corporate structures

- Taught Business English at various levels and in many different settings with three main clients - Sought out businesses, identified needs and designed courses independently - Built up network of contacts and excellent reputation

- Taught adults primarily at A2/B1 level and young elementary learners - Used a variety of materials and had responsibility for course direction - First experience designing whole course and pathways for learners

- Reviewed, updated and maintained interdepartmental FAQs - Organised a company-wide transfer of sensitive data to central storage platform, Bamboo HR - Wrote and verified letters of reference for current and ex-employees

- Supported and advised Key Account Managers worldwide in their day-to-day roles, combining elements of Operations, Marketing and Relationship management - Created and reviewed training guides and presentations for Key Account Managers to onboard new partner vendors to the foodora platform, explored various opportunities and improved and maintained relationships with vendors - Monitored and analysed worldwide Marketing and Operations KPI data in order to align priorities and understand individual needs

- Extensively researched and received training in effective SEO practices in preparation for the launch of 3 new cities for foodora - Undertook thorough and expansive keyword research for multiple markets - Assisted in the initialisation and creation of the infographic ‘Euro Foodies and their habits’ (http://foodora.pr.co/113449-the-euro-foodies-and-their-habits) link-building campaign

- Provided catering to the highest standard for club members - Organised and co-ordinated events - Built and maintained strong relationships with members - Stock management and communication with suppliers - Reviewed and implemented new stock

- Met challenging deadlines and developed dynamic, active prioritisation - Tracked and sustained progress of multiple projects over several correction rounds - Built and maintained productive working relationships with suppliers and international stakeholders - Detailed proofreading of pack copy and legal text - Extensive in-depth use of SDL TRADOS Translation software and IBM Lotus Notes - Adhered to a comprehensive Style Guide and regular peer-to-peer comparison and monitoring of work

Units of particular interest included: - Literature and Politics 1800-1871 - Representing the Holocaust - Translation in a Professional Context - The German Sonnet