William Weyrauch
Angestellt, Regional Tier 3 Network Support Supervisor, Time Warner Cable
Colorado Springs, Vereinigte Staaten
Werdegang
Berufserfahrung von William Weyrauch
Bis heute 20 Jahre und 11 Monate, seit Nov. 2003
Regional Tier 3 Network Support Supervisor
Time Warner Cable
• Monitored Agents troubleshoot complex technical support incidents, including LAN/WAN environments, DNS, Web Hosting, Hospitality, Fiber, multi-modem, routing/switching, and other specialized technical problems • Create, follow-up, and close tickets escalated to RNOC • TCP/IP troubleshooting including IP routing issues • Remote management of routers, via telnet using CLI to configure static routes • Proactively monitor network management software to determine network status • Strong understanding of a
Ausbildung von William Weyrauch
3 Jahre und 10 Monate, Aug. 2004 - Mai 2008
Business Administration
University of Colorado
My degree encompassed such courses as operations management, integrated skills for management, business policy, organizational management, project management, systems analysis, network operations, and telecommunications.
Sprachen
Englisch
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