Xhesi Kutrolli

Delivers an excellent customer experience, helping customers choose the right product and service for their requirements Maintained a friendly manner and calm, positive demeanour when handling complaints Worked to ensure all individual and team targets were met Provided excellent customer service at all times Took inbound calls, dealt with questions efficiently and effectively

Helping people around the cafeteria during Covid-19 time Checking their temperature and the EU Digital COVID Certificate Confident, articulate, and professional speaking abilities

Curated and segmented marketable content to increase engagement and channel growth. Planned and instituted social media marketing plan for many different clients. Analyzed and reported social media and online marketing campaign results. Increased customer engagement through social media. Improved page content, keyword relevancy, and branding to achieve search engine optimization goals. Considered business demands and customer preferences when developing pricing structures and marketing plans.