Yadira Rosa

•Reviewed holds placed on transactions by the filtering systems (FMF, DB Scan and FOFA). Made decisions to pass or fail transactions. Ensure proper research is performed for each decision, in order to reducing the potential of errors and the number of quality control issues on a monthly basis. •Ensure all DB spreadsheets are kept current and that any decision that was out of the normal range was escalated according to procedure. Ensured knowledge is kept up to date on relevant changes in the business

•Evaluated Navigation / Telematic products, integrating all system components, testing products both in the field and in the office •Interacting with development groups in Japan as a technical liaison •Responsible for a wide range of product testing, evaluating and reporting of errors to developers on problems with the software before releasing it for new Mercedes Benz pre-production vehicles. •Participated in Multiple test drives locally and around the US. •Gathered equipments and information fro

•Created and current maintenance of database system •General office management and administrative duties including faxing, filing and copying •Active calendar management and scheduling

•Authorized the replacement of parts to technicians in the field after exhausting any and all methods to troubleshoot the errors. • Assisted in creating step by step instructions on how to utilize new products/software. •Kept records and organized the information in order create detailed reports.

•Responsible for wide range of product testing, evaluating and reporting of errors to developers on problems with the software before releasing it to the North American market for BMW or MINI vehicles. •Worked with new BMW technology diagnosing, programming and coding vehicles via I-bus or MOST (fiber optic) connections •Assisted in creating step by step instructions on how to utilize new products/software. •Communicated with team in Germany and dealerships across the country to further improve