Yasin Ahmad

Manage and perform the installation and configuration of Cisco VoIP infrastructures, including voice gateways, 802.3af (POE) switches, firewalls, Cisco Unity Voicemail (with Failover), 7900 series phones & devices, and configure end-to-end QOS on the VoIP network. Maintain and troubleshoot VoIP networks Provide admin and user training for all aspects of Cisco VoIP systems; including telephone training and voicemail features to the end users. Document network layout and design Assist team members with projec

• Provide level I, II & III technical VoIP engineering support to a 5000 + user base organization. • Setting up and installation of Cisco IP 7900 series phones which include account creation and deletion, handset troubleshooting soft-phone creation and installation • Voice Gateways, Cisco Series Routers/Switches • Cisco Call Manager v.4.1. • Cisco Meeting Place version 4.x • Cisco Meeting Time 6.0 • Cisco’s Unity Server v.4.0. • Embedded Cisco tools for the Call Manager to monitor performance and reporti

Education