Yassine El Ghoul

Angestellt, SAP BFC Technical Support Consultant (External), SAP

Abschluss: Bachelor/Engineer's Degree, National School of Electronics and Telecommunications of Sfax (ENET'Com)

Nabeul, Tunisia

About me

Working as SAP Technical support consultant gave me the opportunity to get an invaluable hands-on experience with different SAP EPM suite products encouraging me to further leverage my proven knowledge and grow my career as an SAP consultant. Working in a cross-functional team with agile methodology enabled me to challenge myself and put my soft and hard skills to the test towards achieving key objectives, meet deadlines and maintain Key performance indicators(KPIs).

Skills

SAP Analytics Cloud
SAP EPM suite
SAP BusinessObjects Extended Analytics
SAP BusinessObjects Financial Consolidation
SAP BO Financial Information Management
SAP Information Platform Services
SAP BusinessObjects Intercompany
SAP Business Objects
SAP EPM Add-in
PHP
Laravel
JavaScript
Bootstrap
Java
Java EE
Python
HTML5
CSS3
Analytical skills
Communication skills
Problem Solving
Responsible
independent
Reliability
Motivation
Team work
Friendliness
willingness to learn

Timeline

Professional experience for Yassine El Ghoul

  • Current 1 year and 4 months, since Nov 2021

    SAP BFC Technical Support Consultant

    Focus Corporation

    - Monitoring and managing customer incidents internationally and in different time zones/regions. - Diagnosing and resolving customer incidents providing detailed solutions and root causes. - Ensuring support availability through all channels (live chat, phone calls, screen sharing sessions, weekend support, etc ...). - Maintain KPIs and SLAs (IRT, ORT, APT, etc...). - Monitor, maintain, share and improve internal and external SAP knowledge (KBAs) through KCS(Knowledge Centred Support).

  • Current 1 year and 4 months, since Nov 2021

    SAP BFC Technical Support Consultant (External)

    SAP

    - Monitoring and managing customer incidents internationally and in different time zones/regions. - Diagnosing and resolving customer incidents providing detailed solutions and root causes. - Ensuring support availability through all channels (live chat, phone calls, screen sharing sessions, weekend support, etc ...). - Maintain KPIs and SLAs (IRT, ORT, APT, etc...). - Monitor, maintain, share and improve internal and external SAP knowledge (KBAs) through KCS(Knowledge Centred Support).

  • 7 months, Feb 2021 - Aug 2021

    Web Development Intern (Laravel)

    Maison Du Web

    End of study project: Design and development of a paid web writing platform - Design and development of a user interface with laravel. - Implementation of like, follow and comment systems. - Development of an administration panel with laravel backpack. - Research and study of the concepts of recommendation systems. - Skills: Jira software, PHP, Blade, MySQL, Laravel, Laravel Backpack

  • 1 month, Aug 2020 - Aug 2020

    Product Management Intern (SCRUM)

    Maison Du Web

    - Collect data on competitors and analyse their pricing, sales, marketing and distribution methods. - Collect and analyse data on customer demographics, preferences, needs and buying patterns to identify potential markets and factors influencing product demand. - Measure and evaluate customer and employee satisfaction. - Skills: Jira Software, Confluence, MVC, SCRUM, PSPO Test ( 80 questions | 82% ).

  • 2 months, Jul 2019 - Aug 2019

    Mobile Application Developer (React Native)

    Dotcom Tunisia

    - Analyse user needs and software requirements to determine the feasibility of the design within time and cost constraints. - Design, develop, modify, predict and measure the results and consequences of the design. - Skills: React Native, Javascript, Android Studio, Firebase

Educational background for Yassine El Ghoul

  • 3 years and 1 month, Sep 2018 - Sep 2021

    Industrial Computer Science

    National School of Electronics and Telecommunications of Sfax (ENET'Com)

    HTML5, CSS3, PHP, Java, Java EE, JavaScript, C, C++, Assembly

  • 1 year and 10 months, Sep 2016 - Jun 2018

    Mathematics, physics and computer science

    Preparatory Institute for Engineering Studies of Nabeul (IPEIN)

    - Mathematics, Physics, Chemistry - Python, SQL

  • 3 years and 10 months, Sep 2012 - Jun 2016

    Mathematics, Physics and Natural Science

    Mahmoud Messadi Nabeul High School

Languages

  • Arabic

    First language

  • English

    First language

  • French

    First language

  • German

    Intermediate

Wants

SAP Consultant
Career Opportunities
Career Start
Career Development
Continuous Improvement
German language
Live in Germany

Interests

Technology
self-learning
Music
Movies
Video Games
Family
Friends

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