Yassine El Ghoul

Angestellt, SAP BFC Technical Support Consultant (External), SAP
Abschluss: Bachelor/Engineer's Degree, National School of Electronics and Telecommunications of Sfax (ENET'Com)
Nabeul, Tunesien

Fähigkeiten und Kenntnisse

SAP Analytics Cloud
SAP EPM suite
SAP BusinessObjects Extended Analytics
SAP BusinessObjects Financial Consolidation
SAP BO Financial Information Management
SAP Information Platform Services
SAP BusinessObjects Intercompany
SAP Business Objects
SAP EPM Add-in
PHP
Laravel
JavaScript
Bootstrap
Java
Java EE
Python
HTML5
CSS3
Analytical skills
Communication skills
Problem Solving
Responsible
independent
Reliability
Motivation
Team work
Friendliness
willingness to learn

Werdegang

Berufserfahrung von Yassine El Ghoul

  • Bis heute 3 Jahre und 9 Monate, seit Nov. 2021

    SAP BFC Technical Support Consultant

    Focus Corporation

    - Monitoring and managing customer incidents internationally and in different time zones/regions. - Diagnosing and resolving customer incidents providing detailed solutions and root causes. - Ensuring support availability through all channels (live chat, phone calls, screen sharing sessions, weekend support, etc ...). - Maintain KPIs and SLAs (IRT, ORT, APT, etc...). - Monitor, maintain, share and improve internal and external SAP knowledge (KBAs) through KCS(Knowledge Centred Support).

  • Bis heute 3 Jahre und 9 Monate, seit Nov. 2021

    SAP BFC Technical Support Consultant (External)

    SAP

    - Monitoring and managing customer incidents internationally and in different time zones/regions. - Diagnosing and resolving customer incidents providing detailed solutions and root causes. - Ensuring support availability through all channels (live chat, phone calls, screen sharing sessions, weekend support, etc ...). - Maintain KPIs and SLAs (IRT, ORT, APT, etc...). - Monitor, maintain, share and improve internal and external SAP knowledge (KBAs) through KCS(Knowledge Centred Support).

  • 7 Monate, Feb. 2021 - Aug. 2021

    Web Development Intern (Laravel)

    Maison Du Web

    End of study project: Design and development of a paid web writing platform - Design and development of a user interface with laravel. - Implementation of like, follow and comment systems. - Development of an administration panel with laravel backpack. - Research and study of the concepts of recommendation systems. - Skills: Jira software, PHP, Blade, MySQL, Laravel, Laravel Backpack

  • 1 Monat, Aug. 2020 - Aug. 2020

    Product Management Intern (SCRUM)

    Maison Du Web

    - Collect data on competitors and analyse their pricing, sales, marketing and distribution methods. - Collect and analyse data on customer demographics, preferences, needs and buying patterns to identify potential markets and factors influencing product demand. - Measure and evaluate customer and employee satisfaction. - Skills: Jira Software, Confluence, MVC, SCRUM, PSPO Test ( 80 questions | 82% ).

  • 2 Monate, Juli 2019 - Aug. 2019

    Mobile Application Developer (React Native)

    Dotcom Tunisia

    - Analyse user needs and software requirements to determine the feasibility of the design within time and cost constraints. - Design, develop, modify, predict and measure the results and consequences of the design. - Skills: React Native, Javascript, Android Studio, Firebase

Ausbildung von Yassine El Ghoul

  • 3 Jahre und 1 Monat, Sep. 2018 - Sep. 2021

    Industrial Computer Science

    National School of Electronics and Telecommunications of Sfax (ENET'Com)

    HTML5, CSS3, PHP, Java, Java EE, JavaScript, C, C++, Assembly

  • 1 Jahr und 10 Monate, Sep. 2016 - Juni 2018

    Mathematics, physics and computer science

    Preparatory Institute for Engineering Studies of Nabeul (IPEIN)

    - Mathematics, Physics, Chemistry - Python, SQL

  • 3 Jahre und 10 Monate, Sep. 2012 - Juni 2016

    Mathematics, Physics and Natural Science

    Mahmoud Messadi Nabeul High School

Sprachen

  • Arabisch

    Muttersprache

  • Englisch

    Muttersprache

  • Französisch

    Muttersprache

  • Deutsch

    Gut

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