Yassine El Ghoul
Skills
Timeline
Professional experience for Yassine El Ghoul
- Current 3 years and 6 months, since Nov 2021
SAP BFC Technical Support Consultant
Focus Corporation
- Monitoring and managing customer incidents internationally and in different time zones/regions. - Diagnosing and resolving customer incidents providing detailed solutions and root causes. - Ensuring support availability through all channels (live chat, phone calls, screen sharing sessions, weekend support, etc ...). - Maintain KPIs and SLAs (IRT, ORT, APT, etc...). - Monitor, maintain, share and improve internal and external SAP knowledge (KBAs) through KCS(Knowledge Centred Support).
- Monitoring and managing customer incidents internationally and in different time zones/regions. - Diagnosing and resolving customer incidents providing detailed solutions and root causes. - Ensuring support availability through all channels (live chat, phone calls, screen sharing sessions, weekend support, etc ...). - Maintain KPIs and SLAs (IRT, ORT, APT, etc...). - Monitor, maintain, share and improve internal and external SAP knowledge (KBAs) through KCS(Knowledge Centred Support).
- 7 months, Feb 2021 - Aug 2021
Web Development Intern (Laravel)
Maison Du Web
End of study project: Design and development of a paid web writing platform - Design and development of a user interface with laravel. - Implementation of like, follow and comment systems. - Development of an administration panel with laravel backpack. - Research and study of the concepts of recommendation systems. - Skills: Jira software, PHP, Blade, MySQL, Laravel, Laravel Backpack
- 1 month, Aug 2020 - Aug 2020
Product Management Intern (SCRUM)
Maison Du Web
- Collect data on competitors and analyse their pricing, sales, marketing and distribution methods. - Collect and analyse data on customer demographics, preferences, needs and buying patterns to identify potential markets and factors influencing product demand. - Measure and evaluate customer and employee satisfaction. - Skills: Jira Software, Confluence, MVC, SCRUM, PSPO Test ( 80 questions | 82% ).
- 2 months, Jul 2019 - Aug 2019
Mobile Application Developer (React Native)
Dotcom Tunisia
- Analyse user needs and software requirements to determine the feasibility of the design within time and cost constraints. - Design, develop, modify, predict and measure the results and consequences of the design. - Skills: React Native, Javascript, Android Studio, Firebase
Educational background for Yassine El Ghoul
- 3 years and 1 month, Sep 2018 - Sep 2021
Industrial Computer Science
National School of Electronics and Telecommunications of Sfax (ENET'Com)
HTML5, CSS3, PHP, Java, Java EE, JavaScript, C, C++, Assembly
- 1 year and 10 months, Sep 2016 - Jun 2018
Mathematics, physics and computer science
Preparatory Institute for Engineering Studies of Nabeul (IPEIN)
- Mathematics, Physics, Chemistry - Python, SQL
- 3 years and 10 months, Sep 2012 - Jun 2016
Mathematics, Physics and Natural Science
Mahmoud Messadi Nabeul High School
Languages
Arabic
First language
English
First language
French
First language
German
Intermediate
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