Yevgen Getman

Onsite & remote 1st & 2nd level support within a citrix based environment, Server administration and new software deployment + updates. Ordering and deploying hardware solutions. Maintaining the databases. and more.

IT Freelancer with a lot of project experience in banks, insurances, industry and other branches. Main activities: User support, hw and sw rollouts, network maintenance and administration. AD account management, server maintenance and many more.

Supporting ordering process Support Rollout-Scheduling Support End-user communcation Support Rollout Support Hypercare Phase

Win7 migration, data backup and restore with internal migration tools, Win7 installation via SCCM, software, driver, network and printer config. troubleshooting, user support, MS-Office customization, User instruction, inplace support.

End user support for a large network of car dealers including Mercedes Benz, Opel, Ferrari, Maserati, Volvo & Mitsubishi filials. Update and maintenance of various Server applications. AD Maintenance, Network device management, User-Account management, Communication with subcontractors and 3d party tools support. Support for 30+ applications. Printer support and management.

Asset inventory, data analysis and integration in ne asset system.

Win7 migration, data storage and restore with special IBM tool and manually, Win7 installation via SCCM, software, driver, network and printer config. Hardware removal, data recovery from damaged hard drives, troubleshooting, user support, lotus notes migration/configuration, MS-Office customization.

Win7 migration, data storage and restore with special IBM tool and manually, Win7 installation via SCCM, software, driver, network and printer config. Hardware removal, data recovery from damaged hard drives, troubleshooting, user support, Outlook migration/configuration, MS-Office customization, configuration of companies own specific software.

PC diagnostics and rebuilds and desktop deployments, printer installation and maintenance, Installation of peripheral devices, Patching of network and telephone points, Software installation via deployment software or media, First line support of plant systems application support ( examples: TPS, SAP, Viscan, QAS etc), Complete local site backups per defined technology standards, active directory management, backup server maintenance, user support etc.

Win7 Rollout, data storage and recovery, trader software Rollout, configuration and testing, VPN-client configuration, troubleshooting, user support, documentaries, knowledge base optimization.

Win7 migration, data storage and restore with special IBM tool and manually, Win7 installation via SCCM, software, driver, network and printer config. Hardware removal, data recovery from damaged hard drives, troubleshooting, user support, Outlook migration/configuration, MS-Office customization, configuration of companies own specific software.

Hardware deployment, user support, network management, troubleshooting, Outlook migration/configuration, MS-Office customization, configuration of companies own specific software.

Win7 Rollout, user support, Lotus notes migration, hardware deployment, network management.

Win7 Rollout, user support, Microsoft office customization, hardware deployment.

Win7 Rollout, user support, Microsoft office customization, hardware deployment.

Win7 Rollout, 2nd level support, IMAC, documentary writing, printer configuration, customized Win7 installation, configuration of ms office and internal software, outlook migration.

Win7 migration, data storage and restore, Win7 installation, software, driver, network and printer config, hardware removal, troubleshooting, user support, Outlook migration/configuration, MS-Office customization, configuration of companies own specific software.

Hardware deployment, user support, network management, troubleshooting, Outlook migration/configuration, MS-Office customization, configuration of companies own specific software.

1st/2nd Level Onsite Support, Ticket-management, troubleshooting, Rollout planning, Installation and configuration of hardware and software, hardware upgrades, peripheral hardware programming.

Win7 Rollout, troubleshooting, floorwalking, inventory, hardware deployment, software configuration, quality assurance.