Yogesh Soni

- Provide technical support to end-users by promptly responding to and resolving IT-related issues, including software problems, hardware malfunctions, and network connectivity. - Diagnose and troubleshoot technical problems reported by users, utilizing effective problem-solving techniques to identify root causes and implement appropriate solutions. - Install, configure, and maintain Windows server & computer systems, and software applications and ensuring optimal performance and functionality.

Provide exceptional technical support to end-users by promptly addressing and resolving IT-related issues, including software problems, network connectivity, and hardware malfunctions. - Respond to user inquiries via phone, email, or chat, offering clear and concise explanations, troubleshooting assistance, and guidance on software usage. - Document and track IT incidents, ensuring proper escalation, resolution, and timely communication to minimize service disruptions and maximize user satisfaction.

- Provide comprehensive technical support to customers, addressing their inquiries, issues, and requests related to software, hardware, and network systems. - Diagnose and troubleshoot technical problems reported by customers, utilizing effective problem-solving techniques to identify root causes and implement appropriate solutions. - Offer remote assistance or arrange on-site support when required, ensuring timely resolution of technical issues and minimizing customer downtime.