Youssef Samir

. Putting the infrastructure solutions for Huawei storage and cloud computing . Designing the solution price and managing the discounts based on the project

Daily Duties: • Managing Enterprise IT TAC Team • The first technical owner of Huawei IT services and Hardware issues for MENA region (Storage, Servers, Blade Servers, and Clouding” Fusion Sphere, Fusion Cube, Fusion Access… ”, Switches, SAN Switches). • Logs analysis hardware & software. • Giving guidance for the field engineers and local offices in the technical issues. • Working closely with the R&D department to solve the non-traditional cases.

• The first technical owner of VAS issues. • Solving Linux and ZTE platforms issues as first line support. • To be first responsible of escalation of network critical alarms and problems. • First Line support for ZTE services in (Orange Operator). • Installation/ Expanding services for Mobinil Operator. • Responsible for sending ROOTCAUSE for every problem or service failure. • Working with telecommunication environment. • Dealing with multi department in the same time.

• Controlling and monitoring network security breach. • Using SCCM to control and manage the infrastructure. • Managing and troubleshooting the network infrastructure and servers environment. • Daily backing up the file server and the DB components. • Adding the needed patches and hotfixes for the servers. • Daily check over the network Infrastructure. • Providing the needed solutions for the business (IT Solutions).

• Managing and troubleshooting Microsoft Windows operating system environments. • Handling & troubleshooting technical issues within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

• Managing and troubleshooting Microsoft Windows operating system environments. • Handling & troubleshooting technical issues • Recommending Software Solutions.

• Handling & troubleshooting technical DSL issues within an enterprise environment, including Windows configuration, Internet Service slow-downs. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. • Handling the pressure of 100 calls per day and angry customers responding to solve their problem issues with 90% of success.