Yuliyan Georgiev

Angestellt, Junior Software Developer, MEHRKANAL GmbH, Marketing Management mit System

Essen, Germany

Skills

HTML
CSS
C#
JavaScript
PHP
PHPUnit
Laminas
Symfony Frameworks
Zend Framework
Mezzio
Object Oriented Programming (OOP)
Agile Software Development
WPF
Composer
Bootstrap (front-end framework)
jQuery
TypeScript
Ajax
SQL
MySQL
MariaDB
Doctrine 2
Git
GitLab
Continuous Integration
PhpStorm
Jira
Confluence
Docker
Linux
Nginx
Webpack

Timeline

Professional experience for Yuliyan Georgiev

  • Current 3 years and 6 months, since Sep 2019

    Junior Software Developer

    MEHRKANAL GmbH, Marketing Management mit System
  • 1 year and 1 month, Aug 2018 - Aug 2019

    Quality Analyst

    Competence Call Center

    • Quality assurance and development of a quality action plan • Daily / weekly team quality analysis / reports • Root cause analysis (RCA) of quality issues • Protection against misuse of the language and incorrect formatting • Localization and reporting of errors / bugs in the system • Support for the training and work of subject matter experts (SME) • Preparation of practice sessions for the team • Communication with outsourcing partners

  • 4 months, Apr 2018 - Jul 2018

    Subject Matter Expert (SME)

    Competence Call Center

    • Screen and review reported social media content according to guidelines • Research, prevent and solve challenges related to accounts systems, navigation systems etc. • Support the CCAs on the floor in taking decision during production • Explain frequent errors to the CCAs and provide guidance on QA decisions • Develop action plan to close knowledge gaps • Prepare Shadowing sessions for new CCAs • Huddle emergency changes • Daily/weekly team performance analysis/reports

  • 2 months, Feb 2018 - Mar 2018

    Call Center Agent

    Competence Call Center

    • Screen and review reported social media content according to guidelines • Research, prevent and solve challenges related to accounts systems, navigation systems etc.

  • 5 years and 10 months, May 2010 - Feb 2016

    Sales

    Ivo Auto 13 Ltd.

    • Sales, Import and Export of used automotive vehicles • OBD diagnostics,technical evaluation, repairs and maintenense of automotive vehicles • Organization of operation sequences • Financial planning, cost estimation, priority decisions, time management • Supporting costumers through complex procedures • Business communication with suppliers, buyers and administrative organisations from many different nationalities See less

Educational background for Yuliyan Georgiev

  • 8 years and 5 months, Sep 2008 - Jan 2017

    Industrial Engineering

    Technical University of Sofia

    Industrial Engineering (ENGLISH LANGUAGE FACULTY OF ENGINEERING) Oriented towards: Automotive Electrical Equipment (AEE) Manufacturing in Electronic Industry (MEI) Final Year Project Title: Microelectronic Infrared Pyroelectric Detector

Languages

  • English

    Fluent

  • German

    Fluent

  • Bulgarian

    -

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