Yury Saenko

Integrated UX research and UI design to create impactful solutions for EdTech and FinTech services. • Conducted market research, surveys and usability tests to ensure alignment with business goals and user needs. • Leveraged data-driven insights to enhance engagement and satisfaction, boosting adoption rates by 15%. • Collaborated with a cross-functional, globally distributed team, using Lean UX methods to reduce time by 20%. • Utilized Google analytics to guide strategic decisions.

• Spearheaded UX research and design projects for e-com and small businesses, driving an 18% average increase in conversion rate • Conducted UX research and usability tests to inform design strategies • Created wireframes and prototypes, iterating based on feedback. • Improved performance metrics and sales through user-centered principles • Fostered strong client relationships through clear communication and collaborative feedback • Worked within cross-functional teams to deliver projects ahead of deadlines

Conducted research, including surveys, interviews, and observational studies, to gain insights and pain points. • Executed customer experience strategy resulting in a 15% increase in member retention • Implemented E-Fitness solutions, reducing fitness department costs by 20% • Enhancing member onboarding, workout experiences, and post-visit interactions. • Mentored staff to implement customer-centric strategies, improving satisfaction scores significantly

Organized fitness department operations. Analyzed information to identify and solve problems. • Achieved a 10% increase in department sales by setting and tracking sales goals. • Successfully recruited and supported 15+ new employees, improving team efficiency. • Resolved 100+ customer issues, maintaining high customer satisfaction.

Provided individual and group training.