Yusuf Kırlar

• Built up Inbound Call Center, with all units. • Successfully achieved to exceed all KPI targets of outsource contract (90/90 Quality Assessments, Efficiency, ASA, 90/90 Mystery Call Evaluations, Schedule Adherence Rate, etc.) at the second month of the operation. • Attended employment interviews and involved in selecting new personals together with human resource department. • Built up and manage a cohesive team that had a mutual mission and vision.

• Built up Inbound Call Center, with all units. • Employed new personals (more than 1000 personal) to compensate huge number of calls increases. Trained and provided to start work in two days. • Provided continuously the high of the quality of service.

• Successfully managed the daily running of the Technical Operations and Network Department • Effectively Managed 1000 Suppliers and assistance claims which worth of annual 20 m Euros. • Built up and successfully managed three department of insurance claims notice, one inter-corporate rent a car firm and one department of motorized claim assist. • Provided continuously the high of the quality of service and made all customers and the partners be pleased.

• Worked on personal banking operations • Trained new agents in financial aspects • Credit and ATM card operations • Developed new projects about banking, telemarketing.

• Sold air compressor, power generator its spare parts to dealers and customers. • Prepared sales reports and targets. • Found market values and prepared price lists • Made filing , collected money • Translated owner’s manuals and brochures.

Engineeriğng Geology, Master program, Quit