Yves Jean-Paul Reynaud

Systems analysis, documentation, and the development of information systems within the Central Route Charges Office (CRCO). Customer Services: Provided Senior Management with expert advice and recommendations to reduce costs for end-user printer requirements, as well as potential hard- and software updates. Provision of web design training for staff. Design and development of customer satisfaction survey. Deployment of disaster-recovery and business continuity provisions via website.

Business System Analyst Intern-Assist in the development of a Financial Service Loyalty Card (WU Card) and CRM systems to be implemented in Europe, Middle East, and Africa.WU Card System Analysis: Analysis of finalization of business requirements comparison. Provision of final design and process verification documentation.§ Development of test case scenarios for WU card launch in EMEA countries

Range of projects for design and implementation of legal software applications. Responsible for planning, design, and implementation of legislation tool used by Member States to draft mutual assistance requests to other countries. Legislation Tool: Analysis research for development of legislation tool. Plan and design of prototype system. Train personnel for follow-up implementation and maintenance. Marketing: Design and implementation of international drug control conventions marketing material

Coordination of day-to-day operations in small team. The company specialized in acoustic measurements and its impact on human psyche. Back up of key stakeholders during absences. Acted as liaison with international partners.Data Analysis: Led acoustic research studies for clients. Input and analysis of gathered data.

Information Strategy, Organizational Management, Knowledge Management, IT-enabled Organizations (BPR/SCM/CRM), Project Management, Information Systems, Software Development, Rapid Application Development, Database Systems. Psychology as minor.