Yves Werling

Second-line customer support for a large range of software applications for a large pharmaceutical company. Escalation of complex issues to offshore programmers. Management of technical knowledge database. Coordination of communication between end-users and offshore programmers. Translation of user requirements for support team. Markets supported: Germany, Switzerland and Norway.

System Engineering activities at a major aerospace supplier, support of proposal activities in bidding phase, specification of verification procedures, validation of test procedures, definition of equipment-level requirements

Entwicklung von Kontrolsysteme für Landeklappen

Responsible for the design and development of solutions for the control and monitoring of high lift systems for a leading aircraft manufacturer. Supervision of supplier activities. Validation and Verification of requirements including documentation. Design of control systems for flaps of Airbus aircraft. Technical documentation in English. Specification of test requests. Modelling of control system in SCADE.

Responsible for the design, development and maintenance of fault management systems for switched phone networks (PBX). Customer support for our own products. Documentation of software design, test procedures and results, and user manuals. Our proprietary solutions were developed in C/C++ and based on Microsoft SQL databases. Responsibility for 3rd line support for Ericsson products EVM, DNA and MMSE. Our customers included the main telecommunication operators in Northern Europe.

International Business Management

Virtual Reality

Automation