Zeeshan Zafar
Angestellt, Consultant (Global Manager) - MIS and Service Quality, VFS Global Services Pvt. Ltd.
Bombay, Indien
Werdegang
Berufserfahrung von Zeeshan Zafar
Bis heute 15 Jahre, seit Juli 2009
Consultant (Global Manager) - MIS and Service Quality
VFS Global Services Pvt. Ltd.
MIS Automation | Analysis and Planning | Performance Management | Service Quality and Process Excellence | Training & Consultancy
1 Jahr und 2 Monate, Mai 2008 - Juni 2009
Manager - Regional Service Quality & Business Analytics
VFS (GCC) LLC
Service/ Corporate Quality, Buisness Analytics & Process Excellence for the Entire Middle East Regional VISA application centres.
5 Jahre und 6 Monate, Nov. 2002 - Apr. 2008
Business Analyst
Firstsource Solutions Ltd
Business Analysis for a Mortgage, Insurance & an outbound collections process at ICICI OneSource Ltd (Now First Source Solutions Ltd.) - Managing a resource & analytics team which had Business Analysts, Work Force Management Executives & resource planning Executives reporting into me - Managing schedule adherence, discipline & resource planning for the operations teams - Cascading different reports to higher management & clients onshore & deliver business presentations on project performance
Ausbildung von Zeeshan Zafar
3 Jahre und 2 Monate, Apr. 1999 - Mai 2002
Computer Science
Guru Nanak Dev University, Amritsar, Punjab - India
Physics, Mathematics, Computer Science & Engish
Sprachen
Englisch
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