Zeeshan Zafar
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Zeeshan Zafar
- Current 16 years and 11 months, since Jul 2009
Consultant (Global Manager) - MIS and Service Quality
VFS Global Services Pvt. Ltd.
MIS Automation | Analysis and Planning | Performance Management | Service Quality and Process Excellence | Training & Consultancy
- 1 year and 2 months, May 2008 - Jun 2009
Manager - Regional Service Quality & Business Analytics
VFS (GCC) LLC
Service/ Corporate Quality, Buisness Analytics & Process Excellence for the Entire Middle East Regional VISA application centres.
- 5 years and 6 months, Nov 2002 - Apr 2008
Business Analyst
Firstsource Solutions Ltd
Business Analysis for a Mortgage, Insurance & an outbound collections process at ICICI OneSource Ltd (Now First Source Solutions Ltd.) - Managing a resource & analytics team which had Business Analysts, Work Force Management Executives & resource planning Executives reporting into me - Managing schedule adherence, discipline & resource planning for the operations teams - Cascading different reports to higher management & clients onshore & deliver business presentations on project performance
Ausbildung von Zeeshan Zafar
- 3 years and 2 months, Apr 1999 - May 2002
Computer Science
Guru Nanak Dev University, Amritsar, Punjab - India
Physics, Mathematics, Computer Science & Engish
Sprachen
English
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