Zeljko Paunovic

Diagnose the defective phones and computers and identify root cause of the problem. Repair the damages caused to the phone due to contact with water, heat and light. Eliminate errors of persistent failure of locking, hanging or slowing of the mobile phones. Exposure to multiple repair platforms requiring advanced soldering and the use of soldering equipment. Performed high quality repairs and refurbishment of electronic devices: phones/tablets/laptops/desktop etc.

Investigated and resolved hardware and software issues in LAN/WAN. Provide technical support for various wireless networks. Carry out all hardware installation and ensure appropriate integration of network product in various networks. Determine client requirement and execute all wireless projects for clients. Maintained a positive, courteous attitude while solving customer issues and complaints regarding their wireless products and services and provided outstanding resolutions for customers.

Receive, diagnose, repair, refurbish, upgrade and or dispose of mobile phones and computers. Prepare an estimation cost of repair and give a feedback to the receptionist prior to communicate with the customer only if necessary. Carry out all repair procedures. Ensuring the quality is always implemented and maintained throughout the repair cycle. Ensure software versions are updated and monitored for changed at all times. Maintain a clean and organized service center at all times.

Performed electrical-related wiring and installation for commercial and residential construction projects, including new construction, retrofits and remodels. Served as electrician or apprentice on more than 20 new home construction projects. Gained extensive experience in analyzing and following manuals, schematic diagrams, blueprints and other specifications. Mastered the use of measuring/testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps.