Zinia Farzana

• Authored a Master's thesis on improving natural language understanding in voice assistants, establishing causal links between key performance indicators and the NLU model through sophisticated causal inference techniques. • Overhauled, redesigned and completed migration of strategic Dashboards and reports from various BI platforms, such as QlikView and Tableau to Power BI in collaboration with senior business analysts to enhance visual appeal, narrative effectiveness and cost optimisation.

• Revitalized existing payroll reports and streamlined payroll processes using Power BI and Excel. • Automated and documented payroll procedures to improve efficiency. • Performed data reconciliation and error detection as part of payroll operations for multiple countries. • Contributed to minimizing errors and optimizing payroll processes for precision and reliability.