Zokhidjon Rustamovich

• Playing a pivotal role in the management of all daily operations within the Food & Beverage and Rooms divisions • Responsible for ensuring that consistently high procedural standards are achieved and maintained in all hotel divisions • Fully accountable for the quality of service provided to guests in all restaurants and bars, reviewing the impact of operational procedures on guest service and satisfaction and recommending improvements • Working in close conjunction with the General Manager to monitor

• Embedding a strong performance culture within the Butler Service and F&B divisions through consistent coaching, training, communication and motivation • Managing the recruitment and selection of new members of staff and ensuring they are fully trained to perform effectively • Implementing robust and effective controls to manage payroll and F&B costs and preparing annual departmental budgets for General Manager approval • Periodically analyzing performance

• Responsible for the Butler Service and F&B departments involving setting objectives, developing policy and procedures and standardising operational processes to optimise performance • Ensuring the appropriate scheduling of shifts for between 30 and 45 employees and managing all aspects of their recruitment, training and development

• Contributing directly to the pre-opening management of the Royal Villa with specific responsibility for planning the F&B and Butler Service operations • Coordinating a team of ten members of staff including fostering a positive team atmosphere through the provision of coaching according to individual needs • Analyzing comments and feedback received from guests and identifying ways to improve the overall experience