
Zoltán Budai
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Zoltán Budai
Management and operation of heterogeneous Storage Area Network on several locations. Setting requirements in the field of storage, server administration and independent data protection. Active involvement in projects that support and assist in the planning and commissioning of the infrastructure (servers, storage, backup). Documentation and creation of technical storage concepts (working closely with colleagues from Server, Backup, DB, DC). Coordination and execution of infrastructure projects.
- 3 Jahre und 3 Monate, Sep. 2008 - Nov. 2011
Storage Administrator
HP Hungary Ltd.
Monitoring, operation, maintenance of hardware and software for preconfigured computing systems. Performing daily checks of backup & SAN environment of our customers. Performing second-level support for service interruptions, such as failures of backup servers or EMC/ HDS- SAN disk storage systems. Forwarding unresolved problems to vendor support for resolution. Monitoring system backups and executing restores. Gathering reporting data and creating management/customer reports.
- 1 Jahr und 1 Monat, Sep. 2007 - Sep. 2008
Deputy Team Leader
EDS Hungary Ltd.
Helping the Team Leader: administration of agents work, motivate for productivity improvement, achieving client SLAs. Improve the procedures of the team. Answers questions of team members about operational procedures Successfully outsourced a part of the team's work
- 6 Monate, Apr. 2007 - Sep. 2007
Remote Desktop Management
EDS Hungary Ltd.
Solving IT related issues remotely Monitoring ticket inbox Creating documents, helding training, providing support for Service Desk Agents Creating solution for common problems
1st level: Providing remote IT support for client company Answering for client requests via phone or e-mail Solving issues remotely, if possible Dispatching tickets to higher level groups, if necessary 2nd level: provide support for 1st level agents monitoring ticket inbox solving complex issues remotely creating documentation for 1st level providing training for 1st level agents
- 1 Jahr und 1 Monat, Okt. 2004 - Okt. 2005
IT User Suppor Associate
Central European University Ltd.
Providing end user support on-site, troubleshooting complex problems Maintenance, installation of Lab computers, printers
Ausbildung von Zoltán Budai
- 3 Jahre und 11 Monate, Sep. 2000 - Juli 2004
Informatics
Széchenyi István University
Sprachen
Englisch
Fließend
Deutsch
Fließend
Ungarisch
Muttersprache
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