Zsolt Somogyi

Tasks : - managed IT engineers’ work, process reorganization and ISO documentation, project management (planning of complex system, coordination of development and production, testing and installation) ,installation of the IT (CRM) support system Tasks of the team : : - provide the IT HelpDesk function - receive customer requests, orders, offers and record to the SugarCRM system - installation, maintenance and repair of the digital voice recording equipment and systems

Task : - managed 5-12 employees Tasks of the team : - We had to harmonize our CRM tasks with the other development projects’ tasks: it meant the new Siebel CRM system’s functions and processes harmonization with the connected IT system’s functions (for example with the commission project) - Coordination of the data-migration process from the previous systems’ databases to the new CRM database (Oracle) and check the quality of data.

Task : - managed 4 employees Tasks of the team : - Coordination of Siebel CRM system’ development process (users of the CRM : 300 retail / wholesale salesmen, 650 Call Center agents) - Maintenance of the CRM system (business side) : modify data and hierarchy of the legal business customers, change parameters of the workflows, provide user accesses and seller codes