Zulkarnain Mohamed

- Link between business partners and myDriver - Responsible for maintaining successful relations with business partners - In charge of ensuring that the standard meet expectations of business partners with effective quality control management. - Support the management team concerning the company's internationalization and in all upcoming challenges

- Managed a team of 12 international Customer Service Executives - Responsible for recruitment, training, monthly performance reviews and service level achievements - Reported to the Head of Regional Sales and Distribution and worked closely with the Sales Manager and Route Revenue Department - In charge of managing AirAsia's presence at MATTA Fair, Malaysia's leading consumer travel exhibition - Increased team's market net sales by 420% within five years - Received Assistant Manager Gold Award in 2014

- Responsible for solving problems and handling complaints escalated by Customer Service Executives - Monitored team performance and reported to the Assistant Manager - Promoted to Assistant Manager after 6 months

- Assisted AirAsia customers with their travel enquiries, new bookings and amendments via telephone or e-mail - Identified and solved customers' problems and handled complaints to ensure customer satisfaction - Promoted to Customer Service Supervisor after 6 months

Le Wagon Berlin (Batch #398). HTML, CSS, Bootstrap, JavaScript ES2015, SQL, git, GitHub, Heroku and Ruby on Rails. Designed, implemented and shipped to production a clone of AirBnB and a Rails prototype of https://www.flats4friends.com/. My GitHub profile: https://github.com/nexinus