alan joy

Designed and implemented scalable automation frameworks using Selenium WebDriver and Playwright, achieving 70%+ test coverage across web and API test suites in distributed Agile teams. Developed and maintained regression test scripts in Java and Python, reducing manual testing effort by 40% and enabling faster release cycles across cross-functional environments. Integrated automated test suites into CI/CD pipelines via Jenkins and GitHub Actions, ensuring continuous quality validation on every build acro

Owned the end-to-end QA lifecycle for a ServiceNow platform, acting as the sole QA point-of-contact for crossfunctional Agile teams across 5+ development sprints. Led test automation of the regression suite using ServiceNow ATF across ITSM, FSM, and CMDB modules, reducing manual testing effort by 40% and accelerating release cycles. Designed and maintained comprehensive test plans, test scenarios, and traceability matrices, ensuring 100% test coverage for each platform release. Drove API testing strateg

Conducted manual and functional testing for e-commerce platforms, OMS (IBM Sterling), WMS, and CRM systems, ensuring accuracy in order transitions and inventory sync across 3+ integrated platforms. Designed 200+ detailed test cases in qTest covering inventory management, order placement, payment processing, and returns, tracking all defects via JIRA and Confluence. Contributed to regression automation using a Selenium-based internal tool (SHED), improving test re-run efficiency and reducing manual regres