arash zolfaghari

Facilitated development and integration of CRM within Telecom business channels. Converted unstructured work requests into actionable user stories, utilizing Jira for backlog prioritization and sprint planning. Maintained product documentation to convey information and align the performance of internal teams with feature specifications and product direction. • Launched 25+ customer solutions in various countries, ensuring smooth transitions and high-quality deliverables within diverse market settings.

Oversaw development and operational aspects of large-scale Big Data projects. Led integration of Agile methodologies, including Kanban and Scrum, to streamline project workflows. Prioritized backlog management, transforming complex requirements into actionable features and user stories with clear acceptance criteria. Conducted training programs to provide insights on new product features and demos, integrating data processing and analysis techniques for further professional development.