bahtiyar can kuşku

Ehrenamt bei Oxfam – 1 Tag pro Woche • Unterstützung der täglichen Abläufe und Veranstaltungen • Mithilfe bei Fundraising- und Community-Engagement-Aktivitäten • Kommunikation mit Besucher*innen und Freiwilligen zur Gewährleistung reibungsloser Abläufe

Led daily Gemba meetings to track OEE and quality KPIs and reduce losses. Executed Kaizen/KVP projects to improve assembly productivity and efficiency. Collaborated with Manufacturing, Development, and Quality on FMEA and process analyses. Supported TPM to reduce downtime. Performed root cause analyses (5-Why, Ishikawa). Trained 15 team leaders and 350 operators in Lean and safety. Supported ISO audits, optimized assembly via value stream analysis, and standardized ergonomic work instructions.

Managed warranty, service, and technical support across Africa, Europe, and South America, ensuring fast resolution and high customer satisfaction. Analyzed customer feedback, conducted on-site inspections, and developed sustainable solutions. Collaborated with regional management and internal teams, advised service optimizations, supported product improvements via Voice of Customer, trained service partners, and performed root cause analyses on field issues.