eprahim isaac

Requirement Elicitation, BRD, Agile environment, Data Analysis, UAT Coordination, Go Live Management, Defect Management, Change request Management, Stakeholder Management, API, Integration, Implementation, PMO, SOC Audit Management, Reporting, Dashboard, BFSI, Healthcare, Telecommunication, Market research

• Collaborated with business stakeholders (Acquiring & Issuing Banks) to gather, analyze, and document requirements for payment processing enhancements. • Worked on Banking Payments workflows including Authorization, Clearing, Settlement, and Chargebacks. • Managed Incident Management, Service Request Management, and Change Management using ServiceNow within ITSM environments. • Translated business requirements into user stories, tickets, acceptance criteria, and change requests.

• Managed operations, logistics, and stakeholder communication for simulation-based programs. • Coordinated scheduling, resource planning, and training rollout. • Improved operational efficiency through workflow streamlining.

• Coordinated mortgage document classification and validation for underwriting and pre-closure processes (US, UK, Europe, APAC). • Conducted training sessions and onboarding for global teams, ensuring compliance and process adherence. • Managed sub-project transitions, including travel to the Philippines for knowledge transfer and offshore handover. • Maintained tracking logs, workflow updates, RAID logs, and status reporting.

Market Research Specialist, Audit, Quality Analyst, Team Management, Handling Client Calls, Reporting, Dashboard, Client relationship, RCA, Feedback, Liaison with Business Users and Technology teams for enhancements and issue resolutions

Legal Documentation, Transcription, Team Management, Documentation, Reporting, Audit, Dashboard, Requirement gathering, Bridging between Business users and Technology teams for issue resolutions

COding and Decoding HEalthcare products of Glaxo Smith Kline and Global Healthcare Exchange, File Management, Team Management, Reporting, Dashboard, Audit