Ing. frederic DENIS

In charge of 17 dealers, increasing and developing the French network of dealerships in the area with more potential. Increasing sales in terms of volume, turnover and margin, Marketing, communication, standards. Responsible for making sure sales targets are met within the sales area, motivating and supporting sales team to achieve set goals. Expert in understanding the products, trends, customer needs, opportunities, competitive activity and constantly expanding the business.

Management of a new international customer satisfaction survey (voice of the customer) for the 5 brands. Launch of Car.Advisor. Daily coordination of the field institutes and the 5 international Headquarters. Budget : €2.7 M +10% 4 & 5 stars on satisfaction survey. Cost reduction 2017 vs 2016 €1 M

Creation of training modules for sales managers & sales advisors, Commercial secretaries. Development of the content of certifications. Blended learning with iBooks and virtual classes Standards: Creation of a new customer promise with the 110 checkpoints list, a Used Car Process booklet, a new UC Contrat, monitoring the appointment of new Used Car dealers. The certification obtained the Gold Action Co 2017 trophy. The French model created by me was used by the Headquarters for the European market.