kamel berrayah
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von kamel berrayah
- 10 Monate, Feb. 2024 - Nov. 2024
IT Management Consultant & Digital Transformation Specialist
– Al_wooroud Services
IT Manager (Feb 2024 – Nov 2024) – Al_wooroud Services , Doha – Qatar • Developed CI/CD pipelines and Python security automation. • IT Security Audit - IT Infrastructure Team Leader
- 9 Monate, Feb. 2023 - Okt. 2023
UCaaS Project Manager & Technical Lead
Adex technology
Led unified communications solutions implementation Managed Zoom Phone & Contact Center integration Architected call center infrastructure with 90% efficiency gain Integrated AI-powered IVR reducing handling time by 80% Implemented hybrid solutions: MS Teams, WhatsApp, Messenger Deployed secure mail infrastructure (Zimbra Linux) Developed AI-driven customer service using Google Cloud Certified Zoom Phone & ZCC Integrator Key : Zoom, MS Teams, Anynode, Vicidial, Google Cloud AI
- 1 Jahr und 1 Monat, Jan. 2022 - Jan. 2023
IT Manager & Senior IT Project Manager & DevOps Specialist
SARL Capital Corp
IT Manager & DevOps Specialist: Optimized call center operations: 400% efficiency increase Managed 1,500 VoIP channels serving 50 agents Developed custom CRM with Vicidial Core reducing license costs by 50% Automated workflows with Google Cloud Platform Results: Agent wait time reduced 75s to 15s Process optimization achieved 200% client satisfaction boost Integrated Python automation reducing paperwork by 90%
- 2 Jahre und 7 Monate, Jan. 2020 - Juli 2022
Co-Founder & Launch Strategy Director GPS Flotte Master SARL
SARL GPS FLote Master - GFM
Key Accomplishment -Launched GPS tracking solutions company -Secured Ruptela exclusive partnership -Designed technical infra -Obtained telecom licensing (ARPCE) -Established operations and quality control -Developed technical standards -Successfully launched pilot projects -Achieved market readiness Technical Focus -GPS tracking infra design -Technical evaluation & testing -Installation procedures standardization -Support protocols implementation -Compliance framework deve -Staff training program creation
- 6 Jahre und 8 Monate, März 2013 - Okt. 2019
IT Infrastructure Manager & GPS Fleet Solutions Administrator
SARL Vivacom Géolocalisation – fleet management services - GPS Traking
Tech Dir & GPS Admin: Led fleet mgmt platform (2000+ GPS devices) Azure migration: 300% efficiency boost Security enhance: 90% improvement Analysis time: -30% Win Server 2012 upgrade 50+ enterprise clients support Team mgmt: 3 tech specialists Geoloc platform administration Pre-sales & tech support lead ISP/provider coordination Backup solutions implement Cloud migration projects Tech: M2M GPS, VMware Achievement: Complex IT infra mgmt, tech leadership, business growth via innovation & client engagement
Sprachen
Arabisch
Muttersprache
Französisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
Spanisch
Grundlagen
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