kathryn murphy

• Reviewing and updating existing legal pages on website • Simplifying legal rights and making the information more accessible to the public • Researching legal issues using the Internet and legal databases (Westlaw, Lexis Nexis) • Working independently with minimum supervision but also part of a wider team • Contacting relevant organisations who could offer support to the charity and persuading them to become more involved with its work • Working with a diverse group of people

- Delivering excellent customer service at all times - Manning Customer Service desk on evening shifts - Covering supervisor duties when required - Working to sales targets and service level agreements - Greeting customers into the store - Training new employees on customer service processes and procedures - Cash handling and operating a till - Complying with the law when selling age related products - Replenishing stock - Answering queries on the telephone