muhammad Fathallah

•Troubleshooting IBM Notes mail , it’s replications , groups , contacts and other Editing of Preferences locations •Troubleshoot network issues such as leased lines and wireless to minimize network downtime. •Provide technical support for the PCs’ systems (Windows Operating Systems, Microsoft Office, and Outlook) and others business applications •Troubleshoot IT related problems for such as Tablets, Handhelds, Laptops, PCs, Printers, scanners and mobile device to ensure business continuity.

Support Retail system of sales including invoices over system,printing invoices and troubleshoot invoices over retail system

•Administration, configuration and optimization of windows server systems. •Support and further development of the Active directory where create and edit attributes of (Users , groups, computers and Organizational unit) •Provide technical support for the PCs’ systems (Windows Operating Systems, Microsoft Office, and Outlook) and others business applications to ensure business continuity •Troubleshoot network issues such as leased lines and wireless to minimize network downtime.

receive telephone calls from customers and handle technical issues over their devices and WIFI modem

Network subjects