Parvez Alam

Resolved a staggering daily technical issues registered while sustaining customer satisfaction ratio based on post-resolution surveys, error analysis and troubleshooting. Ensure performance availability and Group Policy, firewalls security, monitoring of Microsoft Server, Clients and mobile devices. Maintenance of Windows server systems (Active Directory, VMware, MS Intune, PowerShell), and Windows clients environment. Implemented user accounts, permissions, and access controls within Active Directory.

Hardware, and software solutions and support tailored for individual customers, providing services that deliver timely resolutions, maximize satisfaction, and enhance IT operation performance. Resolved ninety percent of laptops hardware and software and printer issues, exceeding the team average of seventy-five percent. Maintained ninety-eight percent customer's on-call duty satisfaction rating based on post-resolution surveys, and remote services via AD

Provide prompt problem diagnosis and solution in public administration. Installation, configuration, testing the equipment on specialized platform. Technical support usage involves telephone interaction with users on the provided site by other companies and partners. Coordinated schedule maintenance and efficiency optimization.