priyanka jaiswal

Business Analyst with hands-on experience across all phases of testing technologies, including functional, regression, and user acceptance testing. Proven expertise in Salesforce platform analysis and customization, coupled with strong proficiency in project tracking and issue management using JIRA. Adept at translating business needs into actionable technical requirements, ensuring seamless collaboration between cross-functional teams.

Responsibilities: Acted as a liaison between healthcare providers and clients to relay critical information regarding Revenue Cycle Management (RCM) processes. Persuaded U.S. representatives to adopt and capture benefits associated with RCM optimization initiatives. Analysed manufacturing and production processes to identify delays, obstacles, and inefficiencies. Diagnosed and troubleshot processing problems to maintain production continuity.

Analyse incoming feedback using severity, frequency, user impact, and business priority. Triage issues to the correct engineering or product teams. Define SLAs (Service-Level Agreements) for response and resolution timelines, especially for critical payment bugs.