seungyup han

Management of customer satisfaction - Customer : Hyundai/Kia Motors (Passenger cars, Heavy duty) - Product : Diesel common rail system (Injector, Rail, HP Pump) - Major tasks . Quality issue handling with plants overseas (0km, Field) . Recall/ Service campaign discussion . Change notification, PPAP, ISIR . Claim indicator

After Sales Strategy set up - Set up A/S strategy for LIB Cell/ Module/ Pack (Prismatic and Pouch) - Spare parts definition - Service parts supply strategy for After series phase - Customer interaction for A/S concept - Recycling and remanufacturing concept for LIB

Customer Quality Manager (Lithium Ion battery : Pouch) - Customer quaity management . Customer quality issue (Cause analysis, Problem solver, Customer communication) - Service strategy planning and realization . Battery A/S plan set up and realization in Japan and Korea. - Warranty policy management

Job Title: Project Quality Engineer (2003 ~ 2004) - Coordination of gate review meetings (Production Trials, SOP/ SOS) - Set up quality targets of each gate and follow up - Quality issue follow up Job title: Field Quality Engineer (2005 ~ 2010) - Field quality monitoring and report to top management - Field quality issue follow up (Issuing ~ Countermeasure effectiveness check) - Warranty cost manager (In charge of Corporate indicator)