shahriar haque abir

Led team of 5 as primary technical contact across pre-sales, onboarding, production support, and post-release operations for international B2B customers. Onboarded 7+ international clients in the first two years. Managed client relationships and created technical documentation such as RFIs, RFPs and proof of concepts. Resolved 40+ complex incidents weekly in live production environments. Provided technical support to customers via calls and live sessions.

Title: Characterization of Solarization in Glass Optical Fiber Bundles due to Irradiation with High Power UV Light. Preparing, gluing and splicing optical fibers. Technical Research on light and optical fiber technologies. Hardware Design and Development. Project Planning. Hardware and Software Testing. Technical Reporting and Presentation. Data Analysis.

Fiber Optic Cable assembly and polishing. Tubing and Gluing of Core, Clad and Connectors.

Coordinated technical training programs for 60+ engineers across 6 training groups. Managed curriculum development, scheduling, and training effectiveness tracking. Coordinated employee onboarding processes and professional development initiatives. Supported trainers and facilitators with technical documentation and logistical requirements.

Provided on-call technical support for 100+ corporate and residential clients. Installed and maintained LAN/WAN network infrastructure and connectivity solutions. Configured network equipment including switches, routers, and access points. Created and maintained technical documentation for network setups and operational procedures. Conducted site surveys and supported network deployments for new client installations.