shahriar haque abir

Successfully led the manaual QA efforts at tripunkt GmbH, enhancing software quality through meticulous testing and documentation. Oversaw a suite of ~100 test cases covering frontend behavior, database integrity, and API contracts. Coordinated hotfix verifications with engineering teams to ensure timely defect resolution. Authored and maintained release notes and QA specifications, ensuring full release sign-off accountability

Resolved approximately 40 Tier-3 incidents weekly across global enterprise customers support, SaaS deployments, troubleshooting API integrations, application services, and database layers. Engineered the GTM strategies and SDR for the international market, leading the full international customer lifecycle with a cross-functional team of 5. Standardised global sales, support and troubleshooting frameworks and escalation procedures to support enterprise onboarding across NAM, APAC, and DACH regions.

Investigated the degradation behavior of glass optical fiber bundles exposed to high-intensity UV light, with a focus on characterizing performance loss over time. Designed and assembled fiber optic hardware setups, including precision splicing, gluing, and alignment of optical components Structured hardware testing and performance characterization Data analysis identifing degradation patterns Technical reports and research presentations

Assembled and finished fiber optic cables as part of a production/lab workflow, working with precision hand skills and strict quality requirements. Assembled fiber optic cables (FOCs) including core, cladding, and connector integration Performed tubing and adhesive gluing of optical components to specification Polished fiber end-faces to optical-grade finish for signal integrity

Onboarded and mentored 60+ engineers per quarter across 6 concurrent training groups Designed and owned the end-to-end onboarding infrastructure — from curriculum engineering to deployment documentation Translated dense engineering specifications into structured, accessible learning paths aligned with project delivery objectives Managed scheduling, training effectiveness tracking, and coordination across trainers and facilitators

Installed, configured, and maintained LAN/WAN infrastructure including switches, routers, and access points Managed network architecture and incident resolution for over 500 SME and enterprise accounts, maintaining strict high-uptime and SLA compliance. Standardized structural troubleshooting frameworks across localized hardware, multi-layered routing protocols, and configuration layers, decreasing Mean Time to Resolution (MTTR)