smriti agarwal

• Responsible for Data Migration, Analysis for Data Points, Data Mart Creation, Extract, Transform, Load Solution and Reports Designing • Responsible for automation of on-time movement of files to warehouse data

• Created functional specification based on requirement specification document with Business Analysis • Developed Data Point Dictionary, Source (raw data fields) to target (synthesized field) mappings for a logical implementation of business rules • Data Warehouse/Solution Design and Report Development • Extracting, cleansing, analysis and manipulation (by SSIS, T-SQL and Excel VBA)

•Provided IT Services Management (ITSM) Solutions based on IT Infrastructure Library(ITIL) best practices that focused on the people, process, and technology perspectives on providing business solutions •Prepared excellent documentation on business functional requirements by identifying and gathering information from application bugs for its resolution, Change Management, User Acceptance Testing (UAT), attended Change Control Board (CCB) and IT Service Management and Quality Assurance meetings

• Delivered reports, design and document of the SOP’s (Word and MS Excel) • Implemented checkpoints for compliance adherence to have successful internal and external audits • Ensured business continuity at the time of any political or natural catastrophe • Managed access management according to the role, responsibility, and approval matrix • Handled user’s queries, redirected and resolved them in coordination with various departments such as networking, operations, etc.

• To maintain a high degree of accuracy in billing services and adhere to all service management principles • Troubleshooting of IT-related incidents from in-house software

• Taught principles of computer science and mathematics to the students • Contribute towards the development, planning, and implementation of a high-quality curriculum • Promoted a positive learning environment for students • Developed learning materials, prepared schemes of work and maintained records to monitor student progress, achievement and attendance • Organized the student extracurricular events, administration, marking of exams and other assessments