xavier gunther

Managed daily e-commerce and retail operations across Belgium and EU markets, overseeing order processing, inventory management and fulfilment workflows across boutique and webshop channels. Coordinated with vendors and distribution partners to ensure product availability and operational accuracy. Identified process improvement opportunities and supported system transitions across retail and digital platforms > Systems: Lightspeed POS, Office 365

Led multilingual customer service and operations teams across France, UK and Germany, maintaining accurate KPI reporting and business intelligence dashboards to support management decision-making. Identified operational anomalies and process inefficiencies, driving continuous process improvement and cross-functional alignment in a data-intensive regulated environment. Conducted recruitment and disciplinary interviews and facilitated regular team meetings > Systems: JIRA, SWIFT, BANCOS, internal partner mana

Managed a B2B partner and vendor portfolio across French and European markets, coordinating daily operational workflows and tracking partner performance to ensure alignment between commercial commitments and operational delivery. Acted as key operational liaison between internal teams and external partners, handling ad-hoc requests and resolving issues in real time > Systems: Internal partner management systems, Office 365

Drove digital campaigns, content creation and user engagement across social media platforms

Coordinated the production and delivery of Point of Sale and retail customisation solutions for luxury and mass market beauty brands across EMEA region, managing vendor coordination, shipment specifications and operational follow-up to ensure accurate and timely delivery to brand standards across multiple retail locations > Systems: Jira, Office 365

Managed a portfolio of B2B corporate accounts in the UK, achieving strong client retention through proactive relationship management and service excellence. Successfully coordinated highvolume seasonal fulfilment operations while maintaining accuracy and delivery performance during peak periods > Systems: Salesforce, Office 365

Owned end-to-end supply chain and distribution operations for LVMH Perfumes & Cosmetics across UK and Ireland, coordinating daily flows between distribution centres, retail networks and logistics partners. Monitored operational KPIs, ensured accuracy across all fulfilment steps and maintained cross-functional alignment between Sales, Supply Chain and Finance to guarantee service excellence > Systems: SAP ERP, Office 365, Power BI

Fine Art and Design Cultural Studies

International Economics

Accounting and Economics