General Terms and Conditions
“XING” means the service as described below (including all applications) and/or the provider of this service, New Work SE.
A. General Terms and Conditions for the use of the XING service
The XING service is rendered via websites (e.g. xing.com, xing.de, xing-events.com, kununu.com, lebenslauf.com, bewerbung.com, hallofreelancer.com), a number of different sub-domains and domain aliases, and via mobile applications (“apps”), background applications, web services and third-party-site integrations (e.g. iFrame). All websites, sub-domains, aliases, mobile applications, background applications, web services and third-party-site integrations provided by XING and where XING is available are hereinafter referred to as “XING Websites”.
The XING service applications include, in particular, contact and communication forums (hereinafter referred to as “social network”) for which the user can obtain membership, an “events platform” and an “employer review platform”. Some of the XING applications may appear under other brand names or by using other XING Websites.
These General Terms and Conditions for the use of the XING service govern the contractual relationship between the user and XING, irrespective of which XING Websites the User visits to take use XING services.
Additional terms (e.g. code of conduct for group moderators or commenting rules for XING News) may also apply to the use of individual applications in addition to these General Terms and Conditions for using the XING service. In the event of an objection, the additional terms and conditions for the use of the respective application shall take precedence over these General Terms and Conditions for the use of the XING service, provided such precedence is not excluded in the additional terms for the use of the respective application.
The General Terms and Conditions for the use of the XING service and any additional terms for the use of individual applications are hereinafter referred to as “GTC”.
The contract is concluded with New Work SE, Am Strandkai 1, 20457 Hamburg, Germany. Further contact details, commercial register details as well as the name of a person authorised to represent New Work SE can be found in the About this site section.
1. Subject and basis for using XING
1.1 XING is a service that pursues the aim of improving and simplifying the user’s working life by providing a variety of different applications.
1.2 Working and private lives are converging all the time. In light of this, XING focuses both on professional and private domains.
1.3 XING would particularly like to provide the user with new opportunities (mainly within a professional context, but also within a private context), make it easier for the user to form horizontal networks, democratise information, foster the exchange of information, and promote lifelong learning. In order to meet these aims, XING collects information in order to provide the user with certain information, offers, recommendations and services, and to promote interaction within and outside of the user’s network. This takes place in line with the user’s privacy settings and declarations of consent.
1.4 The social network is the core application of the XING service. The profile page created by the user on the social network (hereinafter referred to as “user profile”) represents the identity of the user within the XING service, on XING Websites, and in the service’s applications. In order to use XING, the user requires a user profile that is visible on and outside of the social network. Only individual applications of the XING service can be used where the user profile is not visible on the social network. Also, there are individual applications of the XING service where the user does not appear and is not displayed with their user profile. Registration with the XING service is, however, always required.
1.5 The social network provides the user with various options to present themselves with a personal user profile and to present its activities on XING Websites and outside of the XING Websites, and to interact with other users and with third parties in real time. The full effect of the social network can only be achieved if the user’s profile can be accessed by non-users and found by search engines. For this reason, user profile default settings enable non-users and search engines to find and access user profiles.
1.6 A user who registers with the social network initially becomes a free member of the social network (hereinafter referred to as “free membership”).
1.7 The user has the option of switching its free membership to a paid membership on the social network (paid membership on the social network is hereinafter referred to as “Premium membership”). In contrast to free membership, Premium membership provides a number of additional and advanced features. Special paid memberships for specific target groups, e.g. coaches, are also covered by the term “Premium membership”. Free membership and Premium membership will hereinafter be collectively referred to as “XING membership”.
1.8 If XING offers the user the option to book one or more free or paid third-party supplementary services, the user shall enter into separate agreements with the respective third party that have no legal connection to the user's XING membership. The amendment, discontinuation, other termination or exchange of such third-party services or any default of performance thereof in relations between the user and third party does not have any impact on the contractual relationship between XING and the user in terms of the user's XING membership. The terms and conditions and privacy policies of the respective third parties, who are also the contractual and contact partners of the user, apply to all third-party supplementary services.
2. Conditions of use, conclusion of contract and warranties upon conclusion of contract
2.1 If the user uses a XING service application which can also be used by users without a user profile that is visible on the social network, a user account will be created for said user if they do not already have one. Thereby, the agreement to use XING is entered into by the user and XING. A user account is a user profile that is not initially visible on the social network. To start with, the user can only use its user account with XING service applications that can also be used without a user profile that is visible on the social network. If the user would like to use XING service applications that require a user profile that is visible on the social network, the user must first allow its user profile to be visible on the social network.
2.2 The option to use applications offered on the XING Websites does not constitute an offer, but merely an invitation to issue an offer. By completing the booking process, the user consents to enter into the agreement to use the corresponding XING application. XING in turn accepts the user’s consent by rendering the corresponding services. The agreement takes effect upon the aforementioned acceptance by XING. XING is not obliged to enter into the agreement. By using paid services, the user accepts the related payment obligation by clicking on the confirmation button which is displayed in such cases.
2.3 The user warrants and represents that all of the data they provide is accurate and complete. The user is obliged to ensure that the data for all of the applications they use is accurate and complete for the entire duration of the agreement. In the event that the XING customer service team makes any manual changes to the user’s data on the user’s behalf, XING reserves the right to bill the user for any costs they incur in connection with said changes, insofar as the user is responsible for the event that triggers these costs.
2.4 The user warrants that they are of legal age. In the event that the user acts on behalf of a legal person for certain applications, the user warrants that they are authorised to act in the name of the legal person. Upon request, the user shall submit proof thereof.
2.5 It is technically impossible for XING to determine with certainty whether any user registered on the XING Websites is in fact the person he or she claims to be. Therefore, XING assumes no liability for the actual identity of a user.
2.6 In order to acquire XING membership, the user must register on the platform and select a password.
2.7 The user is obliged to keep this password secret. XING shall not disclose the password to any third party, shall only use it during the login process, and shall not ask for the user's password at any time other than during the login process. For security reasons and to prevent misuse, the user is recommended to change its password at regular intervals. The user is solely responsible for safeguarding and storing its XING member account login details (particularly its password).
2.8 Each user may only create one user profile. The user is not permitted to allow third parties to use its user profile.
3. Right of withdrawal for consumers
Instructions on withdrawal and model withdrawal form
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the date of contract conclusion.
To exercise the right of withdrawal, you must inform us
New Work SE
Am Strandkai 1
Phone: +49 40 419 131 0
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, e-mail or via the contact form available on each of our webpages). You may use this model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
You may download and use the model withdrawal form available here as a PDF file.
Exclusion of right of cancellation:
The right of cancellation does not exist if, when entering into a legal transaction, you predominantly act in exercise of your trade, business or profession and are therefore deemed to be an entrepreneur (Section 14 BGB).
The right of cancellation vis-à-vis XING does not apply to agreements you enter into with third parties, i.e. where XING is not legally involved. Any such rights of cancellation may only be brought against the respective third party.
Other additional information:
You expressly agree that we will start to render the service before the end of the cancellation period.
4. General obligations of the user and special provisions for using the social network
4.1 The user is obliged
- (a) to provide only true and non-misleading statements along with its real name, and to refrain from using pseudonyms or pen names,
- (b) to only use as the profile picture for its social network user profile a photo where the user can be clearly identified. The user warrants and represents that the public display of the profile photo delivered by the user to the XING Websites is not prohibited by applicable law. The user shall not use photos or images of any person other than the user, nor of non-existent persons or other beings (such as animals, imaginary creatures, etc.), nor use logos as its profile picture.
- (c) to comply with all applicable legislation and respect all third-party rights when using XING and the content served on XING Websites. In particular, the user shall not
- use any insulting or defamatory contents, regardless of whether said contents are directed at another user or XING personnel or other companies,
- use any pornographic, abusive, immoral or violence-glorifying materials or any contents that violate any applicable legislation for the protection of minors; or advertise or promote, offer or distribute any pornographic, abusive, immoral or violence-glorifying product or products which do not comply with any applicable legislation for the protection of minors,
- unreasonably annoy, particularly with spam, any other user (cf. Section 7 of the German Unfair Competition Act - UWG),
- use without authorisation any contents protected by law (e.g. by copyright, trademark, patent, utility patent, or design patent laws), or advertise, promote, offer or distribute any goods or services protected by law, or
- use or promote any commercial practices considered unfair competition, including progressive customer acquisition practices (such as chain distribution systems, multilevel selling or pyramid sales)
- (d) to refrain from engaging in any of the following annoying activities, even if they do not constitute a breach of any applicable laws:
- Sending chain letters
- Performing, advertising and promoting any form of structural distribution measures (such as multi-level marketing or multi-level network marketing) and
- Communicating in any insinuating or sexual way (suggestive or explicit).
4.2 The user is prohibited from the following:
- (a) Employing any mechanisms, software or scripts when using XING Websites. The user is also prohibited from directly or indirectly advertising or distributing such mechanisms, software or scripts. The user may, however, use, advertise or distribute interfaces or software that have been authorised by XING
- (b) Blocking, overwriting, modifying and copying any contents of the XING Websites, unless said actions are necessary for the proper use of XING
- (c) Distributing or publicly disclosing the contents of any of the XING Websites or any other user, unless such a distribution or public disclosure is intended within the scope of the respective XING application, or unless the other user consented to said distribution or public disclosure, and/or
- (d) Performing any actions which may impair the operability of XING's infrastructure, particularly actions which may overload said infrastructure.
4.3 XING is not obliged to serve data provided by the user and/or information to other users if said data and/or information is not in line with Sections 4.1 and 4.2. XING is entitled to remove from the XING Websites any data and/or information that is prohibited according to Sections 4.1 and 4.2, without notifying the user in advance.
5. Changes to services and GTC
Changes to services
5.1 XING reserves the right to modify the services offered on the XING Websites or to offer services different from those offered at the time of the user’s registration at any time unless this is unreasonable for the user.
5.2 XING furthermore reserves the right to modify the services offered on the XING Websites or to offer services different from those offered at the time of the user’s registration at any time
- (a) to the extent XING is obliged to ensure the services that they offer are in compliance with legislation incumbent upon the services, particularly in the event of a change to said legislation,
- (b) to the extent XING is therefore deemed to have complied with a legal judgement or decision by the authorities,
- (c) to the extent the respective modification is required to eliminate any existing security gaps,
- (d) if the modification is only beneficial to the user, or
- (e) if the modification is of a purely technical or process-related nature without any material impact on the user.
5.3 Modifications that only have a minor impact on XING’s functionality do not represent changes to the services described in this section. This shall apply in particular to changes of a purely graphical nature and to a change of layout and/or placement of features.
Changes to GTC
5.4 XING reserves the right to amend these GTC at any time, without giving reasons, unless an amendment is unreasonable to the user. XING shall give due notice to the user regarding amendments to these GTC. If the user does not object to the validity of the revised GTC within six (6) weeks of receipt of said notice, the amended GTC shall be deemed accepted by the user. In its notice, XING shall inform the user about the user’s right to object and the importance of the objection deadline.
5.5 XING also reserves the right to modify the GTC
- (a) if the modification is only beneficial to the user,
- (b) if the modification is of a purely technical or process-related nature without any material impact for the user,
- (a) to the extent XING is obliged to ensure the GTC comply with legislation incumbent thereon, particularly in the event of a change to said legislation,
- (d) to the extent XING is therefore deemed to have complied with a legal judgement or decision by the authorities, or
- (e) to the extent XING introduces supplementary, completely new services or service components requiring a service description in the GTC, unless this has a detrimental impact on the use relationship to date.
XING shall notify users of such changes to its GTC, e.g. via the XING Websites.
5.6 Products that are booked separately and not offered within the scope of a continuing obligation (e.g. booking ads or posting events) are subject to a separate agreement for which additional terms and conditions will be explicitly displayed prior to booking. The corresponding contractual terms and services can be modified for future bookings irrespective of the service modification requirements stipulated here.
5.7 The user’s right to cancellation pursuant to Section 7 remains unaffected in the event of modifications to services or GTC governed by this provision.
6. Fees, billing, invoicing, payment terms
6.1 The user can settle invoices using the payment methods offered by XING. If XING is unable to collect any fees from an account designated by the user due to lack of funds, the user shall bear all costs XING incurs as a result thereof, including bank charges related to any debit entries or similar charges, insofar as the user is responsible for the event that triggers these costs.
6.2 XING is permitted to only send invoices and payment reminders electronically.
6.3 Provided the user does not object, XING reserves the right to switch invoices from euros to the user’s respective local currency at any time.
6.4 Premium membership fees for the entire duration or respective billing period are due immediately in advance.
6.5 XING reserves the right to reasonably increases the fee with effect from the start of a new billing period. Prices may only be increased once per calendar year. In such cases, XING shall inform the user at least six (6) weeks prior to expiry of a billing period to which the fee increase applies. A user may object to the fee increase within three (3) weeks of notification via the contact form, letter, or e-mail. The user’s submission of an objection is tantamount to cancelling Premium membership, meaning that said membership will expire at the end of the existing minimum usage period or current billing period.
The previous term continues to apply to contracts concluded before 1 March 2022:
6.5 XING reserves the right to reasonably increase the fees charged for Premium membership with effect from the start of a new renewal period, either after the initial term or the respective current renewal period. Prices may only be increased once per calendar year. In such cases, XING shall inform the user at least six (6) weeks prior to expiry of the initial term or respective current renewal period. Should the user not agree to this increase, they may object to the validity of the increase within three (3) weeks of notification via the contact form, letter, or e-mail. The user’s submission of an objection is tantamount to cancelling its Premium membership, meaning that said membership will expire at the end of the initial term or respective current renewal period.
Section 6.5 does not apply to existing customers who registered with XING before 17 March 2014, except in the following cases:
- (a) An older version of the GTC containing a corresponding price modification provision (in Section 12.2) in effect at the time of registration was already explicitly agreed to
- (b) A price modification provision was already explicitly agreed to before 17 March 2014, e.g. when switching from the old Premium to the New Premium version
- (c) A price modification provision was explicitly agreed to after 17 March 2014
- (d) These GTC including the price modification provision (Section 6.5) are or have been explicitly agreed to (e.g. when taking out Premium membership).
This price modification provision (Section 6.5) shall apply without limitation to new customers and new contracts.
Special provision regarding credit card as a payment method
6.6 If new customers choose to pay by credit card, XING will perform a test transaction involving a very small amount. This serves to verify the user's credit card in preparation for charging a due invoice amount to that particular credit card once an invoice has been issued. The test transaction amount will generally be returned within 24 hours.
7. Term, termination of contract, sanctions, reimbursement of advance payments
7.1 Unless specifically precluded by separate terms and conditions regarding the term and termination of individual applications or XING memberships, the contractual relationship may be terminated by either party at any time.
7.2 XING and the user may terminate free membership at any time without cause. In order to protect the user from unauthorised deletion of their user profile by third parties, XING may perform an identity check upon termination, e.g. by requesting the username and an e-mail address registered on the XING Websites.
7.3 Premium membership shall run for the initial term selected by the user during the upgrade process. After this term, the Premium membership will renew automatically for an unlimited period (with monthly billing periods) unless terminated in due time by the user or XING. The user and XING may each terminate Premium membership without cause at any time to the end of the minimum usage period or current billing period. Terminations can be submitted by letter, fax or e-mail. The user may also use the contact form or online cancellation process to cancel Premium membership. If Premium membership has been terminated, the user is entitled to retain free membership until this membership is terminated, meaning that the additional and advanced Premium membership features will no longer be available.
Please note: The previous term continues to apply to contracts concluded before 1 March 2022:
Premium membership shall run for the initial term selected by the user during the upgrade process. After this term, the Premium membership will be renewed by a term of the same length as the initial term, unless terminated in due time by the user or XING. The user and XING may each terminate Premium membership without cause to the end of the initial term selected by the user during the registration process, or to the end of any renewal period after said minimum term expires, by serving notice of three (3) weeks.
Cancellation and suspension for good cause
7.4 Even if separate terms and conditions regarding term and cancellation are in place, both parties are entitled to immediate extraordinary termination for good cause at any time. Extraordinary termination for good cause is defined as an event which makes it unacceptable for the terminating party to continue the agreement until the end of the termination period, taking into account all circumstances of the individual case and weighing up the interests of both parties. A good cause for XING includes any of the following events:
- (a) If the user fails to comply with any applicable legal provisions
- (b) If the user breaches a contractual obligation
- (c) If the reputation of the services offered on the XING Websites is substantially impaired by the online presence of the user (if, for example, it is discovered after registration that the user has been convicted of a criminal offence, and if said conviction is known to other users)
- (d) If the user promotes any communities or associations, or any of their methods or activities, which are under surveillance by authorities responsible for public safety or the protection of minors
- (e) If the user causes harm to any other user(s) or
- (f) If the user is a member of a religious sect or a denomination that is controversial in Germany.
7.5 In the event of a good cause in accordance with Section 7.4 and notwithstanding XING’s right to terminate the contract in accordance with Section 7.4, XING is entitled to
- (a) delete contents posted by the user
- (b) block the user’s access to the services on the XING Websites or to individual applications, or to
- (c) issue a warning.
7.6 The user's right to claim reimbursement of any advance payments upon termination shall be excluded unless the user has terminated the agreement for good cause attributable to XING. In the following cases, the user shall not be entitled to claim reimbursement of any advance payments:
- (a) If XING has terminated the contract for good cause
- (b) If XING has blocked the user’s access in accordance with Section 7.5
8. Responsibility for the user’s content, data and/or other information, availability
8.1 XING does not accept any responsibility for any content, data and/or information provided or made available by users of the XING Websites on any external websites linked to them. In particular, XING does not warrant that said data and/or information is true or accurate, nor that it fulfils or serves any particular purpose.
8.2 The user may report any activities of any other user which violate applicable laws and/or any of these contractual terms (including the use of pseudonyms or false identities).
8.4 XING merely provides the user with a platform and is not involved in the content of communication between users. This does not apply if XING moderates a group. If users enter into agreements with one another via XING Websites, XING shall not be a contracting party to said agreements. Users are solely responsible for the execution and/or fulfilment of agreements they enter into with one another. XING shall not be liable for breaches of duty in relation to agreements entered into between users.
8.5 The user acknowledges and agrees that it is technically impossible to achieve 100% availability of the XING Websites. XING shall nonetheless endeavour to keep XING Websites available without interruption. Events related to maintenance, security or capacity requirements, and/or events beyond XING’s control (e.g. disruptions to public communications networks, power failures, etc.), may result in malfunctions of or temporary interruptions to the service provided on XING Websites.
9. Liability of XING
9.1 XING shall be liable without limitation for damages resulting from injury to life, limb or health which occur due to a breach of duty by XING or one of its legal representatives or vicarious agents. XING shall also be liable without limitation for damages owing to a lack of a characteristic warranted by XING or due to malicious conduct by XING. In addition, XING shall be liable without limitation for damages due to intent or gross negligence by XING or one of its legal representatives or vicarious agents.
9.2 Apart from the cases set out in sections 9.1 and 9.3, XING’s liability shall be limited to typical foreseeable contractual damages in the event of a breach of any of its cardinal contractual duties due to slight negligence. Cardinal contractual duties are an abstract description of those obligations whose fulfilment is indispensable for the proper implementation of an agreement and on whose fulfilment the contracting parties can usually rely. Any other liability on the part of XING is excluded.
9.3 Liability pursuant to the German Product Liability Act shall remain unaffected.
10. Data protection
10.1 Personal data is only collected, processed and/or used if the user grants consent to do so or if permitted by law. XING uses personal data to the extent permitted by law, in particular to fulfil its contractual obligations vis-à-vis users. XING provides the user with a range of customised features, i.e. XING serves the user certain information, offers, recommendations and services, and promotes interaction within the user’s network based on collected data. In order to render these services, XING needs to process and use the user’s personal data.
10.2 XING provides users with the option of sending their personal data, in whole or in part, to other users, or to prevent other users from viewing their data. Such data is sent at the user’s own risk.
11. Applicable law, place of jurisdiction, miscellaneous
11.1 XING is permitted to commission sub-contractors, but remains responsible for fulfilling its duties.
11.2 XING is permitted to transfer rights and duties to third parties, in whole or in part.
11.3 Unless revoked by the user, the user agrees that XING may transfer the contracts, in whole or in part, with users who registered with a Swiss address, to NEW WORK XING AG, Switzerland (formerly XING Switzerland GmbH), to facilitate billing in the user’s local currency.
11.4 Unless otherwise governed by these GTC, XING may send notices to the user by e-mail, or letter. XING may also send declarations to the user’s XING inbox which forms an integral part of the user’s XING membership.
11.5 We do not participate in dispute resolution procedures handled by dispute resolution bodies.
11.6 The place of performance under these GTC shall be New Work SE's main place of business.
11.7 Place of jurisdiction for merchants within the scope of the German Commercial Code (HGB) shall be the main place of business of New Work SE.
11.8 These GTC and the contractual relationship shall be governed by German law, excluding international private law and the provisions of the United Nations Convention on Contracts for the International Sale of Goods that have been adopted by German law. This does not affect obligatory consumer protection law of the European Member State in which a user has its regular place of residence.
11.9 These GTC are available in English, German, French and Spanish. In the event of any contradiction between the different language versions of these GTC, the German version shall take precedence.
B. Additional terms for using the events platform
On its events platform, XING provides its users with the opportunity to plan, organise and advertise private or commercial events, meetings, celebrations, get-togethers, conferences, virtual events, etc. (hereinafter referred to as "events"), to register people for events, and to sell tickets and other products and services and to have them billed by XING (users who organise events shall hereinafter be referred to as "organiser"). XING may also offer organisers other related services.
Conversely, XING provides its users with the opportunity to purchase tickets and other related products and services (users who purchase tickets are hereinafter referred to as "ticket buyer"), and to register themselves or third parties as participants (hereinafter referred to as "participant").
XING reserves the right to charge fees for certain services in connection with the events platform.
These additional terms and conditions for the use of the events platform supplement the General Terms and Conditions for using the XING service.
1. Conditions of use, conclusion of contract and warranties upon conclusion of contract
1.1 The contractual obligation pertaining to events and buying/selling tickets is only entered into between the organiser and ticket buyers. In this regard, XING acts solely as a commercial representative or agent acting on behalf of and for the account of the organiser and processes the purchase agreement on the organiser’s behalf. For this reason, XING excludes all liability should the organiser go into administration or if an event is cancelled.
1.2 Information about the respective event, number of available tickets, ticket prices and payment methods is based entirely on the settings adopted by the respective organiser when posting an event on the XING Website. XING has absolutely no influence over these settings, and the organiser is responsible for ensuring that the settings used are correct.
1.3 The organiser may implement their own additional terms and conditions for an event they organise. XING has absolutely no influence in that regard.
1.4 An uploaded event that offers tickets, states the number of available tickets, ticket prices, and payment methods constitutes an offer to conclude a purchase agreement. The ticket buyer enters into a purchase agreement by clicking on the respective button on the ticket order form. Valid acceptance of the offer by ticket buyers is contingent upon their completing all of the mandatory fields on the ticket order form. Immediately after entering into a purchase agreement, the ticket buyer shall receive an e-mail to confirm conclusion of the purchase agreement. The ticket buyer is obliged to inform XING if they do not receive this confirmation e-mail at all or in good time.
1.5 XING is permitted to cancel a ticket buyer’s order (unilateral right of cancellation) if the participant breaches the terms of the event stipulated in advance by the organiser or XING, or if the ticket buyer attempts to circumvent said terms. A declaration of cancellation may also take place implicitly by means of crediting the paid fees. Section 350 BGB does not apply.
1.6 The organiser grants XING permission to only send invoices to ticket buyers in electronic form.
2. Right of withdrawal for consumers
Right of withdrawal
You may withdraw from your contractual agreement with XING in writing (e.g. by letter or e-mail) within fourteen (14) days without stating a reason. The two-week period begins upon receipt of these instructions, but not before the contract has been executed, and also not prior to fulfilment of our informational duties as per Article 246 Section 2 in connection with Section 1 (1 and 2) EGBGB, as well as our duties as per Section 312g (1) line 1 BGB in connection with Article 246 Section 3 EGBGB. You can withdraw from the contract by sending timely notification to:
XING Events GmbH
Phone: +49 89 552 7358-0
Consequences of withdrawal
In the event of a valid withdrawal, services and fees provided by both parties are to be returned, and any economic advantages gained (e.g. interest) are to be repaid. If you are not able to return the services and utilisation (exercised benefits) rendered fully or in part, or only in a lesser form, you are obliged to reimburse us for the value lost. This can mean that you are required to fulfil the contractual payment obligations for the time period until withdrawal. Obligations to reimburse payments must be fulfilled within 30 days. This period begins for you when you send your contract withdrawal, for us when we receive it.
Your right of withdrawal lapses before the end of the right of withdrawal period if the contract has been completely fulfilled to the satisfaction of both parties before you exercise your right of withdrawal.
Exclusion of right of withdrawal:
The right of withdrawal does not exist if, when entering into a legal transaction, you act in exercise of your trade, business or profession and are therefore deemed to be an entrepreneur (Section 14 BGB).
The right of withdrawal vis-à-vis XING does not apply to agreements you enter into with third parties, i.e. where XING is not legally involved. Any such rights of withdrawal may only be brought against the respective third party, which is why there is no right of withdrawal vis-à-vis XING when purchasing tickets on the events platform.
Other additional information:
You expressly agree that we will start to render the service before the end of the withdrawal period.
You are required to pay the fees agreed for services we render up until the time you withdraw from your contract.
3. Obligations of the user and special provisions for users
Terms for ticket buyers and participants
3.1 Ticket delivery, loss and complaints
(a) Immediately after receipt of payment or after ordering (only when buying tickets on account), XING will send a purchased ticket to the physical or e-mail address the ticket buyer entered during the order process unless an alternative option was agreed (e.g. ticket collection at the venue).
(b) The ticket buyer and/or participant is responsible for checking that the received tickets are correct, and for arranging any amendments by XING in good time before the event takes place.
(c) The ticket buyer and/or participant may request electronic tickets be sent again at any time.
(d) XING shall not replace any tickets sent to the ticket buyer and /or participant by post which the ticket buyer and/or participant has lost or destroyed.
3.2 Return of tickets, reimbursement of purchase price
(a) If an event is cancelled or postponed, the ticket buyer’s right to return a purchased ticket depends on the law as well as any agreements entered into between the ticket buyer and the organiser.
(b) If the ticket buyer is entitled to return a ticket, XING shall reimburse the ticket buyer for the ticket price agreed on between the ticket buyer and the organiser (in particular any applicable cancellation fees) within fourteen (14) days of receipt of the returned ticket should XING not have already reimbursed the organiser for the ticket fees. If XING has already reimbursed the organiser for the ticket fees, the ticket buyer cannot demand a reimbursement from XING.
Terms for organisers
3.3 General requirements
(a) The organiser is obliged to correctly and sufficiently inform ticket buyers with regard to any cancellation or return rights. The organiser is obliged to provide terms and conditions should it be legally required to do so.
(b) If an event is cancelled for which tickets are or were sold, or if the time, date, venue or other major factors were amended, the organiser shall inform XING about said amendments immediately after gaining knowledge thereof.
(c) The organiser assures XING that (i) there is no agreement or other arrangement in place between the organiser and a venue, nor with the promoter or operator of a venue, nor with a third party which can limit or prevent the organiser from procuring the events platform services as defined by these GTC; (ii) upon conclusion of this agreement, the organiser is permitted and authorised to commission XING with advertising and selling tickets as defined by these GTC; (iii) the organiser is entitled to hold or advertise the event offered on the XING Websites; and (iv) the organiser is not aware of any reason preventing an event from being held. Upon request, the organiser is obliged to prove to XING that they have complied and comply with the assurances in this section.
(d) For the term of this agreement, the organiser commissions and authorises XING, acting as representative on behalf of and for the account of the organiser, to publicly sell tickets to events which the organiser organises, plans or offers in any other way via the XING Websites, and to handle payment transactions with ticket buyers and/or their respective credit institutions, and to send tickets to participants.
(e) The organiser is responsible for paying the VAT or any other taxes arising from ticket sales.
3.4 Ticket prices and fees
(a) The organiser is at liberty to determine the base price for tickets. The organiser is entitled to receive the base price if the fees set out in Sections 3.4 (b) to 3.4 (f) are added to the base price and charged to the ticket buyers. When selecting ticket prices, the organiser can choose whether these fees should be added to the base price. This only applies to the indicated ticket price as the organiser is always charged these fees.
(b) XING shall receive a fee (“ticketing fee”) from the organiser for the event platform services and for the organiser’s use of the XING Websites based on the current valid price list or separate agreement. This ticketing fee shall also be due if tickets are collected and paid for at the venue.
(c) If XING offers to send tickets by post and the ticket buyer accepts this offer, XING shall receive a fee (“delivery fee”) from the organiser for sending tickets by post. The delivery fee is based on the current valid price list.
(d) Other fees based on the current valid price list shall, in particular, include the sale and delivery of merchandising, supplementary products and services, and in the event that tickets are to be refunded.
(e) XING aims to suggest events to users that match their interests and preferences in the best way possible. However, event organisers can pay a fee to target events at specific audiences with said events labelled correspondingly. Event organisers are aware that event rankings on XING Websites are largely influenced by the audiences selected by the event organisers, and by user settings and behaviour.
(f) If an event is not held for reasons for which XING is not responsible, the fees for the services rendered by XING shall still be due.
(g) If any fees for services rendered by XING do not appear in the price list, they shall be listed on the XING Websites upon use of the respective services. Unless governed otherwise, the above-mentioned fees shall be subject to the current valid rate of VAT.
(a) If an event is cancelled or if tickets are legitimately returned by the ticket buyer due to some other change to the event, the organiser commissions XING to reimburse the ticket buyer for the amounts paid to acquire (an) event ticket(s), including any fees, within fourteen (14) days as stipulated in Section 3.4 (a). The organiser authorises XING to reimburse such amounts on behalf of and for the account of the organiser.
(b) As set out in the current valid price list, the organiser shall also pay XING an additional cancellation fee per ticket for handling reimbursements as per Section 3.5 (a). Following the accounting process, the organiser shall receive a statement of due fees, at the latest however one (1) year after the originally planned event date. XING is permitted to provide interim statements, but is not obliged to do so. XING shall pay out to the organiser any reimbursements not claimed by ticket buyers within one (1) year of the originally planned event date.
(c) XING commits to handle a reversal on behalf of and for the account of the organiser if a ticket purchased via the XING Websites is cancelled should
- XING be legally obliged to do so, or
- should the organiser request or permit this.
The organiser authorises XING to reimburse the ticket amounts paid by ticket buyers on behalf of and for the account of the organiser. As set out in the current valid price list, the organiser shall also pay XING an additional cancellation fee per ticket for handling reimbursements. After the accounting process, the organiser shall receive a statement of due fees, at the latest however one (1) year after the originally planned event date.
3.6 Protection against misuse and fraud
(a) XING has a comprehensive security system in place that protects organisers from payment reversals, in particular with regard to tickets paid for by credit card. In exceptional cases, this fraud protection system may cause payments to be rejected by third-party payment providers/banks or the ticket buyer’s bank.
(b) If there is any reason to suspect that the organiser is misusing the XING platform, XING reserves the right to deactivate the ticket sale function and prohibit the organiser from selling tickets. The following points constitute reasons to suspect that the organiser is misusing the XING platform:
- If it becomes known prior to the event that the event will not take place or at all or not as communicated to the ticket buyers
- If the event is purported to involve illegal or immoral activities
- If the reimbursement rate for the event is above average, or
- If information is available that implies that the organiser is not permitted to sell tickets for that particular event.
If such a suspicion cannot be eliminated within thirty (30) days, XING reserves the right to reverse the transactions and reimburse ticket buyers for the amounts they paid for tickets.
3.7 Complaints/out-of-court dispute settlements for commercial event organisers
Commercial event organisers should submit complaints about XING by e-mailing firstname.lastname@example.org. XING will assess the complaint and inform the organiser of its decision. XING always strives to settle disputes out of court, and this also applies to commercial event organisers. Should XING not be able to resolve a complaint with a commercial event organiser, XING is prepared to seek an out-of-court settlement with mediators registered with the Hamburg Chamber of Commerce.
4. Fees, billing, invoicing, payment terms
Terms for organisers
4.1 The organiser can choose which payment methods offered by XING (e.g. credit card, direct debit, advance payment, on account, PayPal) they would like to offer ticket buyers in order to collect funds via the XING platform. Based on the organiser’s selection, XING shall handle the collection of payments made by ticket buyers for tickets and manage collected funds in a separate account. The organiser hereby grants XING power of attorney to do so.
4.2 XING shall generally transfer the amounts collected in Section 4.1 less the fee to be paid to XING in Section 3.4 by the 10th day of the following month of the scheduled event date. XING in particular reserves the right to deviate from this stipulation and retain event proceeds for longer periods of time if there is a suspicion of misuse. The amounts to be forwarded shall be transferred to the bank account the organiser entered on the XING Websites. Once said amounts have been transferred, XING shall be deemed to have fulfilled its contractual obligations. XING reserves the right to pay out amounts for recurring events before they are held. The organiser is not, however, entitled to demand this. XING shall not accept any liability for fees incurred due to payments being returned because the organiser supplied incorrect bank account details. To this end, XING reserves the right to bill the organiser for such fees. Transfers to account holders outside of the European Economic and Monetary Union (EMU) may be subject to currency conversion fluctuations and bank charges upon receipt of payment. The organiser shall bear the cost of such fluctuations and such charges, not XING.
4.3 The organiser is aware of the risk that ticket buyers are able to reverse payments with certain payment methods (e.g. direct debit or credit card) and that they bear sole responsibility for this risk. Reverse payments that occur following payment to the organiser as set out in Section 4.2 will be billed to the organiser plus a charge at the rate set out in the current valid price list.
4.4 The organiser is obliged to submit objections to invoices from XING as soon as possible, but no later than four (4) weeks of receipt of the invoice. Otherwise the invoice shall be deemed to have been accepted.
4.5 The organiser is aware that ticket invoice amounts may remain unpaid with certain payment methods (primarily on account and advance payment). The organiser bears this risk and is responsible for collecting such unpaid amounts.
4.6 XING considers it essential that event organisers are not disadvantaged, i.e. that they are in a position to generate the same revenues they would do if they managed ticket sales themselves. Consequently, when managing proceeds from ticket sales, XING only uses accounts provided by financial institutions whose assurances extend beyond those of statutory compensation schemes and who hold membership with a deposit protection fund, in turn providing higher guarantee ceilings. However, the organiser is aware that XING cannot assume any liability for unusual, unforeseeable events, e.g. if the credit institutions used are declared bankrupt (Section 676c of the German Civil Code (BGB) applies mutatis mutandis). In such cases, XING may only be held liable up to the guarantee ceiling, for revenues capped at the amount the respective credit institution would reimburse if a claim were submitted. The organiser bears any risk extending beyond the scope of these provisions.
Terms for ticket buyers
4.7 Credit card payments for this service are processed by:
Frankfurt am Main Local Court: HRB 57036
VAT no.: DE 228 965 682
Managing Directors: Robert Hoffmann, Carsten Höltkemeyer
4.8 Depending on the agreement reached between XING and the respective organiser, the fees for processing ticket sales shall be added on to the ticket price and listed separately during the ticket shop order process. The total purchase price may increase due to any supplementary products or services the ticket buyer has booked. Any charges or currency fluctuations that occur in connection with foreign transactions shall be borne by the participant. The ticket shop will state whether the ticket price is inclusive or exclusive of VAT.
4.9 The total purchase price is due for payment immediately upon receipt of the confirmation e-mail.
4.10 XING will collect direct debit payments by serving advance notice of six (6) business days. This is in derogation to the regular advance notice of fourteen (14) calendar days.
5. Validity of the provisions of the General Terms and Conditions for using the XING service
In any other respect, the GTC for use of the XING service shall apply.
C. Additional terms for using the employer review platform
The employer review platform provides employees the opportunity to rate their employer on XING Websites.
These additional terms for the use of the employer review platform supplement the General Terms and Conditions for using the XING service.
1. Obligations of the user and special provisions for users
1.1 The user is obliged to
- (a) Accurately describe their employer and employment locations
- (b) Only submit a review if they currently work or have worked for the employer to be reviewed, or have applied for a vacancy with that employer
- (c) Refrain from submitting any untrue and/or unfounded reviews and/or statements about the employer, their employees or other relations pertaining to the employer
- (d) Refrain from naming any natural persons
- (e) Refrain from adding any links to external content.
1.2 The user agrees that their employer review may be moved to other sections and parts of the XING Websites.
1.3 The user agrees that their employer review may be edited or shortened by XING.
1.4 The user agrees that their employer review may be displayed worldwide, also by via third-party services.
2. Validity of the provisions of the General Terms and Conditions for using the XING service
In any other respect, the GTC for use of the XING service shall apply.