Bei ABB unterstützen wir Industrien dabei, effizienter und sauberer zu arbeiten – und jede einzelne Person trägt hier dazu bei. Wir bieten allen Mitarbeitenden die Möglichkeit, Verantwortung zu übernehmen und die eigene Entwicklung aktiv voranzutreiben. Gemeinsam entstehen Lösungen, auf die alle stolz sein können. Wir suchen engagierte Talente, um gemeinsam die Welt voranzutreiben.

Diese Position berichtet an:

Service Operations Manager

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In this role, you will coordinate on-site service activities and ensure they are carried out in accordance with ABB and customer requirements. On a daily basis, you will act as the primary point of contact for customers during the execution of service assignments. You will contribute your expertise by providing responsive service coordination and exceeding customer expectations.

Your will be responsible for

• Planning and coordinate on-site service activities in compliance with legal regulations and contractual requirements.
• Monitoring the completion of service visits and ensure that all documentation and project records are completed in a timely manner.
• Reviewing and verify service reports for quality assurance purposes and identify any deviations.
• Planning and allocate resources, including Field Service Engineers, to maximize customer service performance and contractual compliance.

Qualifications for the Role

• Strong knowledge of Salesforce Field Service (FSL) with hands-on experience in service coordination and dispatching.
• Proven experience in service planning, project management, and document control.
• Excellent organizational and planning skills, with strong attention to detail and a high level of reliability.
• Solid understanding of legal and regulatory requirements related to service delivery and project execution.
• Passion for customer service excellence and continuous process improvement.
• Fluent in German and English, both written and spoken.
  

The recruitment process is managed by Talent Partner Emma Aslani

Die Zukunft wird sauberer und intelligenter durch vielfältige Talente – neugierige, mutige und kreative. Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund und Erfahrungen.

Bereit, gemeinsam etwas zu bewegen?

Jetzt direkt bewerben oder weitere Informationen zu ABB und unseren Lösungen weltweit entdecken unter: https://www.abb.com