Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

We're looking for a hands-on Client Success Manager to join Bitpanda in Berlin. You'll functionally lead a team focused on growing our institutional and corporate client base in Germany. This includes owning relationships, understanding client needs, and ensuring our crypto solutions evolve with the market. You'll manage processes and relationships in a fast-paced fintech space, combining leadership, project ownership, and client strategy. We're seeking someone with an entrepreneurial spirit, a strong leadership background, and a passion for client success and execution.

What You’ll Do

• Team Leadership: Lead, coach, and support a high-performing team by setting clear goals, defining KPIs, and driving execution for corporate crypto clients.
• Client Relationships & Development: Develop strategic account plans to grow corporate client relationships, identify opportunities, and act as a trusted advisor by maintaining consistent communication, gathering feedback, and ensuring client needs shape products and services.
• Client Acquisition: Represent Bitpanda at industry events, organize targeted initiatives and develop compelling acquisition strategies.
• Project & Process Ownership: Drive cross-functional projects that enhance products and processes, while improving client onboarding and account management workflows.
• Market Insights: Monitor market, competitor, and regulatory trends to inform strategic decisions and support continuous innovation.

Who You Are

• Experience & Education: relevant experience in B2B sales, business development, or client-facing roles in banking, finance, or crypto, with team leadership and solid financial market knowledge.
• Leadership & Communication: Effective communicator, confident in engaging executive stakeholders, with fluent German and additional languages as a plus.
• Client Management: Demonstrated ability to build lasting client relationships and identify upsell or cross-sell opportunities.
• Project & Process Skills: Experienced in end-to-end project management and process optimization, with a proactive approach to ownership.
• Business Acumen: Strategic and action-oriented thinker, ideally with a background in startups or fintech.

What’s in it for you

• Hybrid-working model with 25-Work From Anywhere days*
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs shaped by our Time & Flexibility policies*
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

Create a Job Alert

Interested in building your career at Bitpanda? Get future opportunities sent straight to your email.