What to Expect: As a Customer Advisor / Customer Support Advisor (German / Hungarian), you are part of an international team that puts our customers first. Besides technical expertise, you stand out with strong communication skills. In this full-time role, you are responsible for providing optimal support to our existing German customers regarding our vehicles and services, ensuring they have an exciting, memorable, and premium experience. We offer:

• Career development and training: At Tesla, you have opportunities for personal and professional growth through regular performance reviews, targeted training programs, and further education (e.g., high-voltage training, management courses).
• Company culture: Immerse yourself in our inspiring culture, where innovation, teamwork, and passion are at the core.
• Innovative projects and technologies: Work on groundbreaking projects and technologies shaping the future of the automotive industry and sustainable energy.
• Benefits and perks: Enjoy a competitive salary and benefits package, including Tesla stock or a cash award, access to our Corporate Benefits program, 30 days of vacation, a 13th-month salary, options for a company pension plan, and a subsidy for the Deutschlandticket.
• Dedicated team and positive work environment: Join a motivated, engaged team known for great atmosphere and excellent teamwork. Be part of a team contributing to a sustainable future and renewable energy.

What You’ll Do:

• Communication skills: You are attentive and communicative, able to quickly and solution-oriented handle complex customer inquiries both verbally and in writing.
• Assessment and resolution: You identify customer needs and work creatively and proactively to resolve roadside assistance, technical, and general support requests.
• Support: You respond promptly to customer concerns via phone, SMS, and email, always providing solution-focused assistance to different customer types.
• Coordination: You assess customer needs and requests and ensure they are escalated timely and efficiently.
• Documentation: You use our software and tools to keep accurate records of support cases and communications.
• Continuous improvement: You consistently strive to improve customer service to optimally support our current and potential customers.

What You’ll Bring:

• Digital proficiency: You work with various systems and can easily switch between them.
• Customer service: You enjoy interacting with different customers over the phone, act with patience and a service-oriented mindset, and are accustomed to addressing diverse customer needs.
• Team player: You enjoy working in a team, share knowledge, contribute to the team’s success, and are willing to support occasionally on weekends (about once a month).
• Versatile and adaptable: You thrive in a fast-paced and constantly changing environment, can effectively prioritize, and manage multiple workflows simultaneously.
• Language skills: You have fluent communication skills in German (C1+), Hungarian, and English (B2+), both written and spoken.
• Eligibility: You hold a valid work permit for Germany and ideally live in or around Berlin.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Apply at: https://www.tesla.com/careers/search/job/243745?source=BA

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.