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Program Manager – People Identity and Access Management (PIAM) (M/F/X)

DHL Group team is the leading mail and logistics service provider for the world. We are one of the planet’s largest employers operating in over 220 countries and territories. Join our team and discover how an international network that’s focused on service, quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team, too. If you would like to get to know the world from our perspective, then come and join us. You are the key to our success!

Our role at IT Group Functions (IT GF) is to address the information and technology needs of the Corporate Center the GBS Service Lines and CSI to make them successful in their digital transformations. We maximize the value for our Business Partners by delivering transformational programs, IT applications and IT architecture that are integrated, innovative and cost-efficient. We address the critical topics of information security (incl. SaaS security), data protection and compliance to protect DHL Group from harm. We pride ourselves that our employees are professionally capable, diverse and socially responsible.

Ready to immerse yourself in the exciting world of IT Group Functions? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of IT colleagues and benefit from a wide range of development opportunities.

Job Purpose

The Program Manager – People Identity and Access Management (PIAM) is accountable for the strategic direction, operational delivery, and continuous improvement of the PIAM IT solution across DHL Group. The role translates group-wide IT and HR objectives into effective identity and access management rules and solutions, ensuring compliance, security, and operational efficiency at global scale.

Your tasks as Program manager - PIAM

• Define and execute the global PIAM strategy aligned with DHL Group business objectives, IT security standards, and regulatory requirements
• Oversee the rollout and adoption of identity management solutions across all divisions, covering 650k+ human and 150k+ non-human identities
• Oversee rollout and adoption of access management solutions for applications within the scope of the Internal Control System for IT
• Coordinate rollout and adoption of access management solutions for additional applications nominated by divisions
• Monitor, optimize, and continuously improve PIAM processes, leveraging automation and best practices
• Manage and develop the strategic partnership with the main IT supplier, SailPoint
• Conduct regular business performance review meetings with SailPoint and DHL IT Services
• Build and maintain strong relationships with divisional HR, IT, and business stakeholders
• Deliver weekly status reports to the Group CISO and CIO Group Functions
• Provide regular progress and performance updates to IT and HR Boards
• Enable divisions through onboarding support, training, and change management activities
• Ensure IT service delivery audit readiness and proactively manage access-related risks
• Identify, propose, and drive adoption of new technologies, features, and enhancements within the PIAM landscape
• Lead the PIAM program team, including direct and matrixed resources across IT, HR, and divisional functions, and coordinate external partners and rollout coordinators

Your profile

• Bachelor’s degree or higher in Information Technology or a related field
• More than 10 years of professional experience in IT, preferably with strong exposure to Identity and Access Management
• Proven experience in program management within complex, global environments
• Strong knowledge of IT service delivery, IT security, compliance, and audit requirements
• Experience working with IAM platforms (preferably SailPoint) and managing strategic vendors
• Excellent stakeholder management and communication skills, including senior leadership reporting
• Strong analytical mindset with experience in data-driven decision-making and process optimization
• Demonstrated ability to lead cross-functional and multicultural teams and drive change at scale

Your benefits

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

Your contact

For more information, please contact Luc van Hoof, Phone: +49 228 189 27560

Interested in this position? Please click on "Apply for this job” and send us your complete application including cover letter, CV and references, your desired salary and your earliest possible starting date.

We are looking forward to your application.

We expressly welcome applications from all people - regardless of nationality, ethnic or social background; Religion or belief, disability, age as well as sexual orientation and gender identity.

CONNECTING PEOPLE. IMPROVING LIVES.

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